Unable to access shared excel sheet from my outlook or teams.

Question

I always get this option when I try to open shared excel sheet with me on my outlook ot teams onedrive. I have already been given access many times . But I am unable to open or copy the link shared with me to open the excel sheet.

Picture attached

Please need assistance

Regards

Girija nath

Answer 1

Hi Girija, 

Thank you for reaching out to Microsoft Community. We are happy to assist you with your request. For initial troubleshooting, we would like to gather more information about your situation. Your sharings will help us narrow down the problem and guide you the most appropriate solution.

• Do you know where the files are stored? Are they stored on your colleague's OneDrive site or SharePoint site?
• Is this the case for all files shared by your coworkers? Do they also use business accounts in the same domain? Or if you are an external user for these users, please let us know.

Thanks for your patience and cooperation. Hope we can collaborate to resolve this situation as soon as possible.

Best regards,

Hoang-D - MSFT | Microsoft Community Support Specialist

Answer 2

Thank you for responding.

This file is with my colleague onedrive .

It is not same with all the files.

But that file shows that I have access. But I am not able to open it or neither able to copy link on shared with me on Microsoft teams.

Answer 3

Hi Girija, 

Thank you for your information. To troubleshoot this problem, you may try following workaround to narrow down this case step by step: 

• Check your OneDrive file permissions: Ensure that you still have access to the file. Sometimes permissions can be revoked or changed. Ask your colleague to check the permissions and re-share the file if necessary.
• Share Links Correctly: Make sure you are using the correct sharing link. Sometimes, using the wrong link or sharing the wrong file can cause access issues.
• Check the Recipient's Permissions: Ask the recipient to double-check their OneDrive settings and permissions to ensure there are no conflicts or restrictions on their end.
• Check Sharing Expiry: Verify if the sharing link has an expiration date. If it has expired, ask your colleague to extend the sharing duration or re-share the file.
• Revoke and Reshare: If there's an issue with the current sharing link, consider asking your colleague to revoke access and then reshare the file with a new link.
• Try a Different Browser or Device: Sometimes, browser cache or settings can cause issues with accessing shared files. Try accessing the files using a different web browser or device to see if the problem persists

If these steps don't resolve the issue, we highly recommend you contact Microsoft Support for further assistance. About how to contact Microsoft support, follow the guidelines in here. 

Please understand that the initial response may not resolve your case directly, but you can try workaround and provide more useful information for further assistance, please feel free to let us know and we will keep assisting you. 

Thanks for your patience and cooperation. Hope we can collaborate to resolve this situation as soon as possible.  

Best regards,

Clover-L - MSFT | Microsoft Community Support Specialist

Answer 4

Hi Girija,

Is there any update from you? If yes, please feel free to let us know.

Kind regards,

Clover-L - MSFT | Microsoft Community Support Specialist.