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Cannot create support request - "You don't have permission" - top level administrator account

Marc 1 Reputation point
2021-07-12T12:57:53.87+00:00

Hi folks, this is a weird one and it looks like it's not just me. I can no longer create support requests, I get to the third panel for additional details and it just tells me I don't have permission to create support tickets. This is on the topmost administrative account and has worked absolutely fine in the past.

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Has anybody else experienced this or have any idea how to proceed?

Cheers,
Marc

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. MayankBargali-MSFT 70,936 Reputation points Moderator
    2021-07-13T06:59:24.457+00:00

    Hi @Marc

    As per the error message looks like the logged in user does not have the permission to create the support ticket.
    I will suggest you to navigate to IAM and verify "View my access" to know what access the logged in user have.
    In case you need any access I will suggest you to reach out to your subscription administrator to grant the required access.

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