Enrollment Status Page not honoring configured settings

Jason Pelletier 1 Reputation point
2021-07-12T13:14:58.077+00:00

I will try to provide as much information as I can to describe the situation.

We have newly configured Autopilot, have a hybrid AD environment configured with MECM and have configured all existing devices to enroll into autopilot so we can start to eliminate the need to image/re-image our Windows workstations. We have also configured the Enrollment Status Page.

For the ESP, we have set the option to "Yes" for not displaying the ESP for devices that did not go through the OOBE. The problem we're having is that all Windows machines are still showing the ESP to every subsequent user on a computer. We have tried a variety of options, most of which have no affect at all, and don't appear to be updating on the workstations even after a forced sync.

We have also tried setting a manual OMRI to SkipUserStatusPage, but when deployed to all Windows workstations, the configuration policy shows "Not applicable" for all 1000 computers.

I had a hunch that the issue is that most of these machines, which were existing, have never been through the OOBE so they will show the ESP once, but that isn't the case, it is still shown for each new user. We're at a complete loss as to what is going on and why these computers are not honoring the settings to skip this page.

Questions:
Are there any other suggestions on how to fix the ESP issue? Is there a script or local commands we can run through MECM to fix existing machines to eliminate the ESP? Any ideas as to why the OMRI is showing not applicable even though we scoped it to all Windows workstations?

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  1. Eswar Koneti 2,201 Reputation points
    2021-07-12T16:53:33.683+00:00

    we have set the option to "Yes" for not displaying the ESP for devices that did not go through the OOBE.

    Where did you set this option? ESP has 'Show app and profile configuration progress' setting. If you set to Yes, the enrollment status page is displayed.

    ESP will display provisioning progress after a new device is enrolled, as well as when new users sign into the device.

    SkipUserStatusPage will be applied to the devices/users that undergo the enrollment phase but not all devices that exist in intune.

    Regards,
    Eswar
    www.eskonr.com

  2. Jason Sandys 31,171 Reputation points Microsoft Employee
    2021-07-13T20:24:25.61+00:00

    Has anyone opened a support case yet? If not, please do so that we can research the issue.

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  3. Jason Pelletier 1 Reputation point
    2021-07-15T18:07:37.357+00:00

    We have not but will open a ticket. One thing we have now discovered is that since we have Configuration Manager and Intune in place and the devices are Co-Managed, in testing, if we switched the workload in MECM to allow Intune to manage the Device Configuration, then the settings to skip the ESP were honored. I don't know if/when settings were changed, and this isn't a workaround for us at the moment, but there is now something to point to.

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