Enabled MFA - user can't add account to outlook progam on windows

Roseann Styczynski 1 Reputation point

Moved an existing user to use MFA and the authenticator app. Works fine on her phone and outlook on the web. When I try to add her email to the outlook program on her pc, it keeps failing asking for her password. Does not even attempt to connect with authenticator app. I've even tried to manually add it using an office 365 subscription - same issue.

I've removed MFA from her acct and set it up again, no change.

Any ideas??

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. Vasil Michev 66,956 Reputation points MVP

    Clear any stored credentials (via credential manager) and make sure Modern authentication is enabled: https://learn.microsoft.com/en-us/microsoft-365/enterprise/modern-auth-for-office-2013-and-2016?view=o365-worldwide