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cant access work email

Anonymous
2025-03-25T12:58:46+00:00

I'm unable to use my work email address, as I keep receiving an "undelivered" message with an attachment stating that a custom mail flow rule created by an admin at t****o.onmicrosoft.com has blocked your message. also saying that "your mailbox has been restricted automatically as personal email is not a requirement for your role."

I have tried to email back saying that this is incorrect but keep getting the same reply back "undeliverable."

this is very inconsiderate as this is my work email which is holding me back from completing my work.

any help on this will be really appreciated.

many thanks

PII has been masked by MSFT

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-03-25T14:48:45+00:00

    Hello Peter StrongLK,

    Good day! Thank you for publishing in Microsoft Community. We are happy to assist you!

    I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:

    • Could you please confirm if you're using your Microsoft 365 Business/Education email account, personal Microsoft account such as Outlook.com, hotmail.com, or live.com, or another third-party/custom domain email account to send the email?
    • Could you please confirm, if you are having the same issue in OWA (outlook web app) also?
    • Will you please share me your Outlook version details? Please follow this article What version of Outlook do I have? - Microsoft Support and follow the steps to verify. Thank you.
    • Could you please send me full details screenshot of that "undelivered" message via private message for further analysis?

    Initially, I asked for some information as I couldn't find the some above requested in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.

    Note: Due to forum policy and to protect sensitive information, please share with me the information requested above under "View Private Messages".

    Here are the steps to open private messages: To view private messaging options> click your profile picture at the top on the right > select the My Profile option. Click View private message. (I have sent a message to you to open the entry of your private message.)

    I'll wait for your next update. I will give you more information accordingly. Your valuable cooperation will be greatly appreciated in the community.

    Sincerely,

    Nafis Iqbal Shuvo

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