Calender Location not working.

Question

Hello, We have recently had several users who have Outlook (classic) that has been updated to version 2505 (Build 18827.20164 Click-to-Run) Current Channel.

These users cannot get location suggestions when creating new events/updating events in the calendar. It wont even pop up to say its loading suggestions when yiu click into it. We have tried :

1. to check Optional Connected Experiences, but this is not available to select and NOT configured by group policy.
2. We tried configuring it with group policy.
3. We tried emptying the cache.
4. We also tried rolling back the updates.
5. We managed to get the new Outlook working through group policy, but classic is still not wanting to work.
6. We have tried uninstalling and reinstalling various versions/builds of outlook.
7. We have tried repairing outlook.
8. We tried resetting the profile.
9. We have checked and confirmed location settings is in fact turned on as well as device location.
10. We confirmed no add ins were causing any issues.

We even have users on builds before any 2025 updates that work fine. We are out of ideas in all honesty.we saw where it was merely a temporary bug for some forums but it has been longer than the usual temporary time frame by a lot.

Any ideas would be great, thanks.

Answer 1

I am having the same issue. Has there been a successful resolution to this issue?

Answer 2

I have the same issue. It began in the last week & is affecting outlook for android, outlook classic (64bit version), new outlook & outlook.com in the browser. Edge & MS 365 are fully up to date, & the problem was not fixed after a recent MS 365 update. Android outlook was updated in the last week, & I'm not sure if that was what broke it, or the MS 365 update just before that.

In the calendar view of outlook classic, typing in the location field will result is searching for searching for "suggestions in the results field", forever, with no results ever being displayed. On the android app & in the browser it doesn't even appear to search. It used to work well. I have tried multiple locations, including easy ones like "starbucks" & locations that the calendar has found many times before. Nothing.

I have all options for connected experiences enabled in every installation & machine, & on my phone. Location permissions are enabled. I have also tried clearing the cache on the outlook android app & repairing MS 365 on all my PCs, but no effect. My machines are all a mix of Win 11 home & Pro - it affects all of them. The problem is also on both of my outlook.com accounts, and affects every internet connection tried (my own ISP, my fathers ISP and 2 different mobile networks).

I am in NZ (in case this is relevant).

Answer 3

Hi Isaac,

Thank you for your follow up, and for the detail information that you provided.

I've sent you some potential solutions in private message that you can try to troubleshoot your issue.

Hope my information helps. Please don't hesitate to reach back again if you need more help.

Best Regards,

Killian-N - MSFT | Microsoft Community Support Specialist.

Answer 4

Hello, thank you for the quick reply. Here are the answers to your list and I will send the screenshot in the private messages.

1. Yes windows 10 and windows 11 only

               They are all using G3s and Microsoft exchange email accounts

2. It is in cached exchange mode, we tried both with and without and the issue persisted.

               exchange online

3. No UI element, no swirl no "loading suggestions" no box.

               It saves as a previously entered location like a "most recent" and may pop up if you type again, if submitted with a manually entered location it will not appear on the meetings sent to others as they will receive TBD for the meeting address. You can click location to see any of the meeting rooms we have but they too are not showing when typing.

5. no proxy or firewall.
6. The "Allow optional connected experiences" and "Allow Connected Experiences" to be more precise, the affected users have no option to turn the optional connected experiences on or off even though the group policy had previously never been configured which was meant to still allow the option should they choose to. When enabled, the policies only affected the newer outlook, not the classic.

Answer 5

Dear Isaac,

Thanks for your detailed report and for the extensive troubleshooting steps you've already taken. Since you're using Outlook (classic) version 2505 (Build 18827.20164) on the Current Channel and location suggestions are not appearing when creating or updating calendar events, let’s try to narrow this down further.

To help us investigate more effectively, could you please confirm the following:

1. Affected Environment Scope
   • Are all affected users on Windows 10 or Windows 11?
   • Are they using Microsoft 365 Business or Education licenses?
2. Outlook Configuration Details
   • Is Outlook running in Cached Exchange Mode?
   • Are the affected users connected to Exchange Online or On-Premises?
3. Location Services Behavior
   • When clicking into the location field, does any UI element appear at all (e.g., spinner, dropdown, or error)?
   • If you manually type a location, does it save correctly or fail to resolve?
4. Registry or Policy Settings
   • Could you share a screenshot or export of the Group Policy settings applied to Outlook, especially around Optional Connected Experiences and Location Services?
5. Network & Proxy Configuration
   • Are the affected devices behind a proxy or firewall that might block location service endpoints?
6. New Outlook Comparison
   • You mentioned the new Outlook works after policy configuration, could you clarify which policy setting made the difference?

We’re aware that some builds have had temporary regressions with location services, but since this issue persists across multiple versions and configurations, we want to rule out any environmental or policy-based blockers.

For the screenshot and the export of the Group Policy settings that applied to Outlook, you can provide me through Private message, which I've sent you.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
Note: To protect forum policies and sensitive information, please share the information requested in the "View Direct Messages" section above.
Here are the steps to open View private messages:
To view private email options, sign in to Microsoft Community> use the email account that posted this thread information to Microsoft Community> > click Profile in the upper-right corner, and then select My Profile.

Once we have this information, we’ll be better equipped to escalate or recommend a targeted workaround.

Best Regards,

Killian-N - MSFT | Microsoft Community Support Specialist.