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Question

***Moved from Microsoft 365 and Office / Subscription, account, billing / For business / Domains in Microsoft 365***

Answer 1

Dear Mo~561

Thanks for using Microsoft products and posting in the Community.

I have seen your screenshot, is it possible for you not to verify or sign up for a Microsoft account with a landline phone, because regarding verification, Microsoft removed verification for landlines a few years ago, you can try to sign up for a Microsoft account with your cell phone number or sign up for a new Microsoft account email address.

Best wishes

Clark | Microsoft Community Support Specialist

Answer 2

Cant use Power BI free, because is imposible to pass the verification process with my phone number

Answer 3

Dear Mo~561

Thanks for using Microsoft products and posting in the Community.

You describe that you were prompted to send a code to your email when you logged into your account, but you didn't receive it.

For this issue, you can set ******@accountprotection.microsoft.com as a safe sender in your mailbox.

If your bundled mailbox is Microsoft domain (outlook, hotmail, msn,live), you can log in your bundled mailbox on web-based outlook.live.com, click Settings-Mail-Spam on the top right, set account-security-noreply@ accountprotection.microsoft.com as the secure sender.

If your mailbox is a non-Microsoft domain mailbox, you can log in to your mailbox on the web side and set safe sender.

If you still can't receive the verification email, it may be that your current network environment has an abnormality in linking to the Microsoft verification server, you can wait for a while to receive the email, or you can ask your family or friends to log in your bundled mailbox on their devices to receive the verification email.

If your mailbox really can't receive the verification information, you can try to click “No such information” or other options when verifying, and check whether you enter the screen of modifying account binding information at last, if you can, you can modify the account binding information, add cell phone verification or other mailbox verification, but it takes 30 days to take effect! If you can, you can modify your account binding information, add cell phone verification or other email verification, but it takes 30 days to take effect.

Best wishes

Clark | Microsoft Community Support Specialist

Answer 4

Hi Mo~561

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

I am truly sorry for the inconvenience this issue has caused you. Based on the description, I understand that you are trying to sign in to your email on a different device but you did not receive any verification code that was supposed to be sent to your email.

To further clarify the issue, may I know if you are using a M365 work email or a Microsoft personal account (hotmail.com/live.com/outlook.com)?

If your account is Microsoft personal account (hotmail.com/live.com/outlook.com), please reply back to us, so we can involve personal account team for further assistance.

If the issue is regarding M365 work email, please kindly confirm the following information.

• Are you trying to access your email through Outlook desktop client?
• Are you able to sign in your email via Outlook on the web?
• Do you have issue with receiving any other emails?

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Your understanding and cooperation are greatly appreciated.

Sincerely,

Roger Shen