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We had some issues with some clients. They are using the remote desktop app (updated) and, after subscribing the services, they are unable to connect to the virtual desktops. Checking Microsoft-Windows-TerminalServices-RDPClient/Operational event viewer and found some 1033 errors related with RDPClient_SSL: An error was encountered when transitioning from TsSslStateHandshakeInProgress to TsSslStateDisconnecting in response to TsSslEventHandshakeContinueFailed (error code 0x80004005) and also Component name:CTscSslFilter::StartHandshake::DoHandshake, :: CTscSslFilter::StartHandshake::DoHandshake Failed, hr = 0x0, xResult=0, Error code:0x0.
The user is asked for the credentials and got error like the password is wrong. Checked it a lot of times and it's the valid password. In fact, the user is able to work using the web version and now it's working using this option.
The remote desktop app was uninstalled and reinstalled a couple of times already, also, tried the reset button in the app. There is no stored credentials.
Thanks for your help.
HI
1.Which method does end user remote access the RD session host server?
by using Microsoft remote desktop client for Mac,
by using Microsoft remote desktop client for android,
by using Microsoft remote desktop client for win10,
by using Microsoft store remote desktop?
When we remote access the remote Azure VM, are all methods have the same issue(error 1033)?
2.If we remote access from another Azure VM to problematical target Azure VM, will the same issue happen?
They are using the remote desktop client for windows 10. In Azure, there is a w10 pool virtual machine with fslogix enabled.
Guess that the issue is related only with the app itself because, as told you, they can work with web access smoothly.
The 1033 methods with errors are:
Component name:CTscSslFilter::StartHandshake::DoHandshake, :: CTscSslFilter::StartHandshake::DoHandshake Failed, hr = 0x0, xResult=0, Error code:0x0
Component name:OnDisconnected, :: SL::OnDisconnected, Error code:0x807
And there is a warning code 226
RDPClient_SSL: An error was encountered when transitioning from TsSslStateHandshakeInProgress to TsSslStateDisconnecting in response to TsSslEventHandshakeContinueFailed (error code 0x80004005).
Thanks!
HI
0x807 SSL_ERR_LOGON_FAILURE Pre-authentication logon failure
0.Could you please enter winver in command prompt on win10 computer and look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]
Could you please check if the same issue happen on one clean installed win10 computer(with the same OS version as the issue win10)??
1.Is your win10 joined AD domain?
2."Guess that the issue is related only with the app itself"
If you are using "remote desktop connection" or "WVD remote Desktop client" ?
Are current issue happen on both "remote desktop connection" or "WVD remote Desktop client"?
remote desktop connection
WVD remote Desktop client
3.If we install the latest WVD client and remote access the target VM, will the issue happen?
Connect with the Windows Desktop client
https://learn.microsoft.com/en-us/azure/virtual-desktop/user-documentation/connect-windows-7-10
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Thanks for the answer.
The remote desktops are W10 multiuser and there are a lot of users logged there without issues. All the vm's are domain joined and worked fine.
About the remote desktop app, it's the WVD and it was updated to the latest version.
HI
Thanks for your reply.
1.Do you mean there is only one user has current issue?
2.Is it possible to connect end user computer to other ISP network then check if the same issue happen?
3.If the end user use other win10 computer and install WVD client then remote access the target win10, will the same issue happen?
4.Please go to both normal user computer and issue user computer then check if there is WVD related certificate listed in
"trusted root certification authorities" folder.
we
5.If it is possible, we can capture network logs by using wireshark on both normal win10 and issue win10 when remote access to the same WVD VM, then compare which difference between 2 network logs.
There is document for your reference:
Troubleshooting connectivity from the RD Client to WVD Part 2 – Log Analytics
https://virtuallyflatfeet.wordpress.com/2020/05/25/troubleshooting-connectivity-from-the-rd-client-to-wvd-part-2-log-analytics/
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HI LuisRamirez-4036,
Is there any progress on your question?
We're working on that. The user's computer is not under my control, so I need to coordinate with other IT people to help us with that tasks.
Let you know when we have some news.
Thanks!
HI LuisRamirez-4036,
Thanks for your reply. I hope everything goes well and we can find new thread.
Thanks for the follow up. We tried some stuff that Microsoft suggested us but didn't work:
To disable LSO, perform the following steps:
Also checked the certificates and there is no one related with remote desktop.
Do you have any additional idea that we can check?
HI
1.If the issue user use other win10 computer and install WVD client then remote access the target win10, will the same issue happen?
2.Did you installl latest update patches on issue win10 and check the result?
3.Did you check if other normal user account also can not remote access from issue computer to WVD VM by using WVD client?
4.There is a document about your error Code 0x80004005, please check if it can help you?
Error Code 0x80004005: What It Is and How to Fix It
https://www.lifewire.com/how-to-fix-error-code-0x80004005-4689559
Well, the remote IT team formatted the user's computer and the issue was fixed.
Thank you all for the help!