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Anonymous
2025-02-24T16:38:51+00:00

unable to open outlook

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-02-24T18:41:57+00:00

    Dear Sophia Suen

    Have a nice day! Thank you for posting to the Microsoft community. We will be happy to help you!

    First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, to help you better, I still need collect more information to narrow down the scope of question:

    • Have you got some error information or error codes when you try to login your account, if yes please kindly share a complete screenshot with me, thanks.
    • Can you open OWA (Outlook Web App)? Please kindly use your account to test, thanks.
    • What's your type of account?(business account within business subscription/outlook.com/live.com/hotmail.com/msn.com/imap account/pop account)
    • Are you using outlook 365 desktop client or other version? Please kindly check here to share more details with me, thanks. For your reference What version of Outlook do I have? - Microsoft Support

    Please kindly believe that I will do my best to do more research and testing to help you further when I get the feedback from you I need.

    Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. Hope for all the best!

    Sincerely

    Kerry Chen | Community Moderator

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