Windows 7 patch for print nightmare (KB5004953) not working

Question

I have been trying to install the Windows 7 patch for print nightmare (KB5004953) to no avail. I followed the suggestion made by @Juan Sobrado - MSFT to install the latest SSU (4592510) - that worked fine. I then tried to install the patch for print nightmare. I called Microsoft because I have the Answer Desk Assure membership, and I was hoping they could help. I finally got a hold of a rep that was willing to at least try to help. Microsoft told me to first uninstall my internet security (Webroot) before installing the patch, which I did. The patch downloaded and installed, but it would not complete. The computer restarted twice and it shut down each time with the following message: "failure configuring window updates. Reverting changes. Do not turn off your computer." It did this twice, and when it finally restarted and went to my home screen, I checked the updates and it had failed.
I am at a loss. Microsoft told me I might need to update my BIOS. Everything I read about that says "no - don't update the BIOS" - does anyone on here have any suggestions as to why this patch won't install?? Please help! I appreciate any assistance!

Answer 1

Support for Windows 7 came to an end on January 14, 2020 unless you purchase extended security updates.

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Answer 2

@Mary Day
Hi,
Have you purchased The Extended Security Update (ESU) program?
You can only get this update after purchasing the ESU.

Windows 7 have reached the end of mainstream support and are now in extended support.
If you are installing this update on a device that is running an edition that is not supported for ESU.
This behavior is expected.

You could refer to this known issues in this update here:
https://support.microsoft.com/en-us/topic/july-6-2021-kb5004951-security-only-update-out-of-band-e05a81cd-9b45-4622-b715-ddb2367bca47

So you should verify that you have installed the required updates listed in the How to get this update section before installing this update.

Info about ESU:
https://learn.microsoft.com/en-US/lifecycle/faq/extended-security-updates

Hope above information can help you.

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Answer 3

I'm on Windows 7 Home Premium - so not eligible for ESU. Just bummed that there isn't any solution for this patch not working.