Outlook app not working - opening edge tab instead

Question

As of this weekend, my Outlook desktop app is no longer working. When I try to open Outlook, it automatically opens a tab in my Edge browser instead and makes me log in. Meanwhile, the Outlook app is stuck on the screen showing it's trying to open. I'm using a Windows 11 laptop that is up to date. I used the "repair" option in settings for the app and it did nothing to help. Before I reset the app, I wanted to see if there is anything else I should know or do.

Answer 1

This appears to have worked, thanks!

Answer 2

Hello asmadking，

Welcome to the Microsoft Community.

I understand the issue you mentioned about the new Outlook not opening and redirecting you to a webpage to log in. Is this webpage Outlook.com?

My initial suggestion is to uninstall Outlook and then reinstall it from the Microsoft Store. If that doesn't work, you can try resetting it.

Outlook for Windows - Free download and install on Windows | Microsoft Store

Please let me know if there are any updates or further issues so I can provide additional suggestions.

Best Regards,

Jimmy.W - MSFT| Microsoft Product Support Community

Answer 3

Yes, more specifically, it opens outlook.live.com.

Answer 4

Thanks, but those suggestions did nothing to help.

Answer 5

I'm sorry to see that you clicked 'Not Helpful.' Did reinstalling or resetting have no effect?

I want to confirm if you are opening the Outlook (new) app that can be found in the Search bar. I also have another suggestion for you to try.

After closing the app, go to the following path: c:\Users\YOURUSERNAME\AppData\Local\Microsoft\Olk and rename the 'Olk' folder to something else. Then restart Outlook (new) to see if it returns to normal.

I look forward to your further feedback.

Best Regards,

Jimmy.W - MSFT| Microsoft Product Support Community