Can't add my email to Outlook mobile app

Jooyoung 1

Hello,

This is Ecount ERP programming company.

I have received some of complaints that our users can't add out emails to Outlook mobile app.
It works fine in PC version.
It only doesn't work in mobile app.

It shows a message saying that the connection to your mail server timed out.

Please let us know what to do.

It's been like this over a week and we haven't received any proper guidance.

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-07-13T07:31:28.97+00:00

Hi @Jooyoung

Please first understand under Outlook tag, we mainly focus on general issues on Outlook desktop client and know little about Outlook mobile app. Based on my research, I found a similar thread that mentioned the network may affect it, please try to switch to other network to check if the issue has any differences.

Also, in order to further confirm if your issue is related to your account or client and provide you with the follw-up suggestions, I would like to know did this issue occur on all users in your organization?And what's the mail server that you are working with(Exchange server or others)?
Jooyoung 1 Reputation point

2021-07-13T07:38:47.897+00:00
Thanks for the quick reply.

I've tried to contact Customer Support via mobile app, but I haven't received any replies.

It happens to almost every users using phones in low software mobile version.
I have tried in different networks, but I still have the same alert.

Our mail server is as follows :

Receiving server (imap)
*.com, 143 port

Sending Server
*, 587 port
Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-07-13T07:52:00.837+00:00

Hi @Jooyoung ,

Thanks for your update, please understand forum is an open platform, I have hidden your personal information for security.

I noticed that your are working with imap account, if you are not the mailbox admin, please try to contact your mailbox administrator to check relevant connectivity settings.

Also, for Outlook mobile app issues, it's recommended to post it in this dedicated forum, so that there may be more relevant expert who could provide your with more targeted help.

Outlook for IOS:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_imobile?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=false&page=1

Outlook for Android:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_amobile?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=false&page=1

Hope your issue would be resolved soon.

Share via

Can't add my email to Outlook mobile app