Multiple web-based issues

Question

Hello. I'm recently experiencing two web-based Outlook issues. For reference, I'm using Chrome via Windows.

1. If I select an email and then click "Move to," I used to be able to type the folder I wanted to move it to, then click tab twice and it would select the folder in the dropdown and then I could click enter to actually move it. Now, after I click "Move to", type something, then click tab twice, the second time closes the dropdown instead. I can send a screen grab of what I'm experiencing, if that would help.
2. When I click on an attachment in an email, a window-in-window with the attachment pops up. At the top of the new window, "Print" is one of the options. I used to be able to click that and have a new tab open up with a print dialogue box. Now, when I click "Print" a new tab opens but it is blank and no dialogue box pops up. I can send a screen grab of what I'm experiencing, if that would help.

Thanks!

Answer 1

Dear Stacy,

My sincere apologies for the delayed response on my end, and I truly understand how disruptive and inconvenient these ongoing web-based Outlook issues must be for your workflow. It's definitely challenging when familiar functions change unexpectedly.

To help me thoroughly investigate and pinpoint the exact behavior you're experiencing, please provide two separate screenshots via private message, one for each issue. Visual context will be incredibly helpful in understanding these changes.

Here's what would be most useful for each screenshot:

1. For the "Move to" Folder Dropdown Issue:
   • Please capture a screenshot after you've typed something into the "Move to" field and just before (or as) the dropdown disappears after the second Tab press. This will show the active UI elements and the state of the dropdown.
2. For the Attachment Print Issue:
   • Please provide a screenshot of the blank new tab that opens after you click "Print" from the attachment preview window. This will help confirm the tab's state and its URL.

Here are the steps to open View Private Messages:  

To view private email options, sign in to Microsoft Community> use the email account that posted this thread information to Microsoft Community> > click Profile in the upper-right corner, and then select My Profile.  

I am fully committed to helping you find a resolution, and with these visual details, I'm hopeful we can get to the bottom of this quickly.

Kind regards,

Kai-L - MSFT | Microsoft Community Support Specialist

Answer 2

Hello. No, both problems are still occurring and I tried each of the troubleshooting items. Let me know if you want me to do a screengrab video and send to you.

Answer 3

Hi Stacy,

Just following up to see if the previous suggestions helped resolve the issue. Let us know how things are going—your update would be greatly appreciated! If you think my reply is helpful to you, please remember to mark it as an answer.

This helps others in the community facing similar problems. Thanks for your understanding.

Kai-L - MSFT | Microsoft Community Support Specialist

Answer 4

Hi Stacy,

Thank you for posting in Microsoft Community.

I understand you're experiencing two distinct and inconvenient issues with Outlook on the web in Chrome: the "Move to" dropdown closing unexpectedly, and printing attachments opening a blank tab. These are definitely not the intended behaviors.

Since both problems are happening in your web browser, they often relate to browser settings, temporary data, or extensions. Let's go through some troubleshooting steps that should help resolve both issues.

Please try these steps in order, testing both the "Move to" and attachment printing issues after each one.

1.Clear Browser Cache and Cookies for Outlook:

• Go to outlook.office.com (or your organization's Outlook URL).
• Click the lock icon to the left of the URL in the address bar.
• Select "Site settings".
• Click "Clear data" and then "Clear".
• Close and re-open your Chrome browser, then log back into Outlook on the web and test.
• Clear your browser's cookies by following the instructions:
  *For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data

2.Try in an Incognito Window:

• In Chrome, click the three-dot menu (⋮) in the top-right corner.
• Select "New Incognito window".
• Go to Outlook on the web and test both issues.
• If it works in Incognito mode: This strongly suggests an issue with your browser extensions or your Chrome profile's cached data. Proceed to Step 3.
• If it doesn't work in Incognito mode: This points more towards a potential bug within Outlook on the web itself, or a core Chrome issue. Proceed to Step 4.

3.Disable Browser Extensions (If Incognito Mode Helped):

• In Chrome, click the three-dot menu (⋮) > "Extensions" > "Manage Extensions".
• Disable all extensions by toggling them off.
• Close and re-open Chrome, then log back into Outlook on the web and test.
• If the issues are resolved, enable your extensions one by one, testing Outlook after each one, until you find the culprit.

4.Check Chrome's Pop-up Blocker Settings (Specifically for the Print Issue):

The blank tab when trying to print attachments is a classic symptom of a pop-up blocker preventing the print dialogue from appearing.

• In Chrome, click the three-dot menu (⋮) > "Settings".
• In the left sidebar, click "Privacy and security" > "Site Settings".
• Scroll down and click "Pop-ups and redirects".
• Under the "Allow" section, click "Add" and add outlook.office.com (or your specific Outlook URL, e.g., outlook.office365.com). Make sure your general pop-up settings don't block necessary windows for Outlook.

5.Test in a Different Browser:

• To determine if the problem is specific to Chrome or affects Outlook on the web across browsers, try using Outlook in another browser like Microsoft Edge.
• If the issues don't occur in another browser, it suggests a deeper issue with your Chrome installation or profile.

6.Ensure Chrome is Up to Date:

• Outdated browser versions can sometimes have compatibility issues.
• In Chrome, click the three-dot menu (⋮) > "Help" > "About Google Chrome". Chrome will automatically check for and apply updates.

While you troubleshoot, here are a couple of workarounds:

• For "Move to" folder selection: Use your mouse to click and select the desired folder from the dropdown instead of relying on the Tab key. Drag-and-drop the email to the folder is also an option.
• For printing attachments: Instead of using the "Print" option in the preview window, try downloading the attachment first (look for a download icon) and then printing it from your local computer's file viewer.

I hope one of these steps helps. If you need further assistance after trying these, feel free to reply. Thank you for your patience and understanding. We appreciate your continued trust.  

Best regards, 

Kai-L – MSFT | Microsoft Community Support Specialist