Not receiving verification code mail from ******@ubisoft.com

Question

Hi,

Since one week I no longer receive mail from ******@ubisoft.com. I checked blocked and authorized users, junkbox.

Answer 1

Dear Aurélien CLAUDEL,

Thank you for contacting us here in the Microsoft Community.

I'm sorry to hear that you're having problem receiving verification emails from Ubisoft. Don't worry, here are some suggestions.

To better analyze your problem in depth, please don't mind if you're needed to collect and provide more information as follows

1. I would like to know what email address you use, is it a Microsoft domain (outlook.com, hotmail.com etc.) or a third-party account (gmail.com, yahoo.com)?
2. Have you reviewed your deleted items?

In outlook.com, to confirm that the emails are on the server:

1. Check Outlook Web to see if the e-mails are received on the server. You can also use the search box to search for it. If so, it could be due to a sync issue. Go to View>>sync to refresh your mailbox and see if emails are displaying correctly.
2. Go to Settings>>Mail>>Rules to see if there are any email rules that will ensure that your emails are deleted immediately.
3. Check Settings>>Email>> Forwarding to see if you've enabled email forwarding once they've arrived.
4. Make sure your Outlook and OneDrive storage space is full. https://outlook.live.com/mail/0/options/general/storage
   If this is the case, follow the storage limits in Outlook.com - Microsoft Support and clean up your mailbox.

If the above suggestions do not solve your problem, the emails may be blocked by the server. The forum agent can't help you directly, can you contact the sender to see if they received a non-delivery report from Outlook? This report is very important to find out the problem.

Click here for Outlook.com support or select Help from the menu bar and enter your question. If self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

My first reaction doesn't always solve your problem, so feel free to contact me to let me know how it goes. I will respond to your question here.

Best wishes 

Stan - MSFT | Microsoft Community Support Specialist

Answer 2

Hi Stan,

Thx four your fast answer.

I use an hotmail.fr address.

I checked my deleted mails and nothing there.

I did what you said :

1 No new mails in all boxes

2 I have no rules

3 I have checked, I have no forwarding address

4 I have enough free space

Do you have any other clues ?

Best regards,

Aurélien

Answer 3

Dear Aurélien CLAUDEL,

Thanks for your reply.

Thank you for performing all the checks. The biggest remaining possibility is that the email failed to reach your mailbox, e.g. it was blocked or bounced by the outlook.com server.

You may consider giving your account that needs the verification code to your trusted friends in other regions or cities. This will force the verification code server to switch to other server clusters and let them try to send the verification code. You may be able to receive the verification code.

If you still can't receive codes, please contact the online support I mentioned in my first reply, they are more resourceful than us to solve your problem!

Sorry for any inconvenience. Feel free to contact me if there are any further updates on this issue, I am looking forward to your good news.

Best Wishes,

Stan.L - MSFT | Microsoft Community Support Specialist