Outlook for Mac not syncing with gmail

Question

Hi - My outlook for Mac will not sync with my gmail account. I have looked at the community suggestions for this and so far I have tried: updating software; uninstalling/ reinstalling software; uninstalling /reinstalling my account ( several times); switching to the Legacy version and back. I cannot work out how to clear the Outlook mail cache which was another suggestion. Help please! my gmail account is working on my other devices.

Answer 1

Dear Sue Hill2,

Thanks for using Microsoft products and posting in the Community.

I'm sorry to hear that you're experiencing synchronization issues with your Gmail account while using Outlook on your Mac. I'm more than willing to assist you.

May I ask if you are using a personal account or a work account?

Usually, Gmail accounts are IMAP, but in order to synchronize with Gmail, Microsoft has created a new protocol called Microsoft Cloud Sync - if a Gmail account is added as a cloud sync account, it will synchronize emails, calendars, and contacts with the Gmail server. This is the default setting - but if you manually add or turn off cloud sync when adding an account, there will be no calendar in Outlook, or sometimes you may encounter email sync issues.

If you have added a Gmail IMAP account using a new protocol called Microsoft Cloud Sync, you need to know that we have some known issues with email:

Reference: Known issues syncing Google accounts to the Microsoft Cloud - Microsoft Support

Regarding clearing cache so that Outlook can resynchronize affected items. You can refer to: Clear the cache in Outlook for Mac - Microsoft Support

If there is any deviation in my understanding, please forgive me and provide me with more details. I am more than happy to continue to help you.

Best Regards,

Addie.C - MSFT | Microsoft Community Support Specialist

Answer 2

My Outlook for Mac has suddenly stopped synchronizing with my Gmail account as well. It says connected, and it says all folders up to date, but last new email is at 1:20pm yesterday. I have updated Mac OS Sequoia to 15.3.1 and Outlook for Mac to 16.94 today. No change. I have tried everything. No issues with Outlook on my phone or on my Windows device.

Also, the "reset account" is not an option available to me when I go to the '3 dots' on the account page, I do not have the option for anything other than set as default. The clear the cache instructions are not possible.

Answer 3

Between midnight and 1 AM CST today Outlook for Mac stopped syncing with Gmail. I updated the OS and made sure IMAP was enabled. I deleted and re-installed Gmail in Outlook. I reset the account in Outlook. No help. Gmail works fine with Apple Mail but I need it in Outlook to coordinate with my Outlook calendar. Big pain.

Answer 4

This problem resolved itself in the early hours of Thursday, Feb. 12. I assume there was a bug in an Outlook update.

Answer 5

we are still having the issue and contacting MS support did not help.. anyone have a solution??