Share via

How to log into the authenticator app without having access to my phone.

Anonymous
2025-04-06T07:15:47+00:00

I currently lost my phone and cannot access the authenticator app because it WAS ON MY PHONE. When I get home and accept my losses, I decide to do some school work that is due the following morning. When I attempt to log in, it states that I need to use my authenticator app to sign in, or use my password. I click "Use password". After typing in my password, it is STILL asking me to confirm with my authenticator app to sign in. Can we make it so i can sign in by only my current device when I cant use the app?

Outlook | Windows | New Outlook for Windows | For education

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-04-06T08:48:51+00:00

    Hi, Alan

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist you!

    According to your description, we truly understand your situation and sorry for your experience.

    First of all, would you please allow us to collect some detailed information from as below:

    • Are you using a Microsoft 365 business account(******@xxx.onmicrosoft.com/******@yourdomain.com) or a personal account (ending in outlook.com/hotmail.com/live.com/msn.com) or another third-party POP/IMAP account?
    • To better understanding your concern, would you please share your detailed account information in Private Message.

    To view private messages please see the steps below:

    • Click the account you logged in in the up-right corner - My profile - View private messages to reply.  Image

    Please be kindly to understand that it is really important to us to collect the above information in case of giving wrong suggestions.

    Once we received your new updates, we will assisting you further in here. Thanks for your understanding in advance!

    Hope you all the best and looking forward to your new updates!

    Sincerely,

    Alex | Microsoft Community Moderator.

    0 comments