Share via

Parse error

Anonymous
2025-02-25T13:12:54+00:00

I have an IPad Air. I can open outlook and it does list my messages. But when I try to open them I get a “cannot parse response.” I have outlook on my Mac as well and have no such issues. What can I do to correct this? My internet is connected and working well with all other sites. Thanks for your help.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-02-26T11:26:04+00:00

    Hello rogue09,

    Welcome to the Microsoft Community.

    I understand that you are encountering an error when opening Outlook emails. I completely understand your frustration.

    Based on your description, it seems you are experiencing this issue while accessing Outlook Web through a browser. If this is not the case, please let me know.

    You can troubleshoot from your browser and network.

    • Try accessing Outlook using a private window and opening the emails. This should eliminate the impact of browser history.
    • Check for updates to your system and browser versions.
    • If possible, switch to a different Wi-Fi network and try again.
    • Try using a different browser on your iPad to see if you can open the emails normally.

    If it still doesn't work, the issue is more likely caused by specific device and browser errors. Contact Apple support for assistance in investigating the issue.

    Please feel free to let me know if you have any further updates, thanks. 

    Best Regards, 

    Zachary.W - MSFT | Microsoft Community Support Specialist

    0 comments