error message is 0x800CCC0E

Question

I am not receiving incoming emails contacted mcsnet and they said to contact you.

please have some one to contact me by phone ***REMOVED PII***

***REMOVED PII***

***REMOVED PII***

Answer 1

Hello,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Best Regards,

JK

Microsoft Community

Moderator

Answer 2

Hello Barbara Engleder,

Good morning,

Welcome to Microsoft Community, we are here to help

Thank you for bringing this to our attention, I understand that you need assistance with your Outlook and based on the error code that you have provided, one of the possible reasons this has occurred is due to a corrupted Outlook user profile. I would suggest creating a New Outlook profile and then adding your email address again and try sending emails again.

To create a New Outlook profile:

1. Open Control Panel:
   • Press Windows + Rto open the Run dialog box.
   • Type Control Panel and press Enter.
2. Access Mail Settings:
   • In the Control Panel, set the view to Large icons or Small icons (if it's currently set to Category view).
   • Click on Mail (Microsoft Outlook).
3. Show Profiles:
   • In the Mail Setup window, click Show Profiles.
4. Add a New Profile:
   • Click Add to create a new profile.
   • Enter a name for the new profile and click OK.
5. Set Up Email Account:
   • Follow the prompts to add your email account to the new profile. Enter your email address, password, and other required details.
6. Set Default Profile (Optional):
   • If you want the new profile to be the default, select it under Always use this profile in the Mail Setup window.
7. Finish:
   • Click OK to save your changes.
8. Relaunch Outlookand try again

Hope this helps!

Best Regards,

JK

Microsoft Community

Moderator