OUTLOOK random deletion of Labels automatically.

Question

Hi Microsoft, Outlook suddenly starts removing labels randomly; i.e. newly created and assigned, already assigned, and just assigned labels.

My team had referred me to
https://social.technet.microsoft.com/Forums/ie/en-US/63a2553c-d320-40d6-99ce-a206176ce643/outlook-categories-disappear?forum=outlook

The issues seem similar but the post was in 2016 and I think the interface for settings had changed somewhat.
I thereby seek advice on how to perform similar, if not the same, to resolve the randomly disappearing labels issue at OUTLOOK on web browser at http://outlook.office365.com/ in 2021.

P.S: such random label-deletion behavior observed across different users and browsers.

Answer 1

Hi @Chicky Caramel ,

I went through the post and noticed that the issue occurs when the users are accessing the shared amilbox via Outlook on the Web, rather than the Outlook desktop client, so the method in the link you shared above is not applicable for your situation as that's intended for Outlook client.

With the above being said, may I know if this is only affecting the particular shared mailbox? If this is the case, does it occur to all users who have full access permission of the mailbox?

Besides, if currently the users are accesing the shared folder by right click Folders and choose Add shared folder, please try opening it in a separate windows() instead and see if there would be any improvement.

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Answer 2

Hello, @tnmff@microsoft.com. I might have missed something, but am having this issue with my Outlook for Mac (Desktop) OS Monteray for a year now. Any assistance in stopping this form from self-deleting my email labels? I.e. Important label, Finance Label etc. It only impacts 3 or 4 out of my ten labels.

Thank you.