Locking an account

Question

Hi.

The servant of this account I send for you is locked from your team.

I also wanted to enter the account through Jimel Recovery, but I couldn't get into the account again.

At the bottom I will send you all your account information.

Please follow up that I can enter my own account.

I used all the possible methods for login and recovery.

Thanks

Account:

e***@outlook.com

Password:

*****

Email recovery:

E***@gmail.com

Answer 1

Dear Amirhossein Nematollahi,

Welcome to the Microsoft Community.

Please do not post your personal information on public platforms, as it may attract hackers’ attention.

I understand that your account is locked. I completely understand how frustrating this must be for you.

If the account is locked, it may indicate suspicious activity or a violation of Microsoft's terms of use.

Generally, there are two scenarios:

1. When logging in, you are informed that the account is locked, but you are provided with the next step to receive a security code via your phone number to unlock the account.

1. No unlock options are provided.
   If you do not see the "Next" option, you will need to fill out the Microsoft Locked Account Review Form. To request that Microsoft review the reason your account was disabled and determine whether it may be reinstated, you must complete and submit the form.
   Most Microsoft support agents don't have access to this form, so using it is the only way to have Microsoft review and reinstate your account.

Reference information:

Account has been locked - Microsoft Support

If your account has been locked - Microsoft Support

If you want to communicate with real-time online chat support, you can follow these steps to contact them.

1. Log in to the following website. Contact - Microsoft Support
   (This requires you to log in to a personalMicrosoft account. If you don’t have one, you can create a temporary account.)
2. Select Microsoft 365 > get home support.
3. In the question description box, type ‘MSA’ and click ‘Get Help’.
4. Then tap Contact Supportin the bottom left corner.
5. Choose from the following categories: Other Products, Manage account security.
6. Select Chat with a support agent in your web browser.

TIPS: Please contact support during local working hours on weekdays, as chat does not work 24 hours a day.

If you encounter any issues, try contacting support through this link.  One Customer Connector

Best regards

Yolanda - MSFT | Microsoft Community Support Specialist