Question about not receiving verification code from SMS

Question

Hello, I have a very important question. Today, I wanted to redeem point from Microsoft Rewards to get a reward. However, to confirm my purchase, I have to verify by phone number. Since I didn't have it connected to my account yet, I wanted to go ahead and connect it today. It told me that Microsoft will send a SMS to my phone messages, so I clicked confirm. I waited for a bit, kept staying on my notifications tab, yet nothing was ever delivered. I have tried this like 5 times today, desperate to verify my phone number and have it attached to my account, so that I can get rewards from Microsoft Rewards. I'd really like some help as soon as possible, thank you.

Answer 1

Hello,

We are happy to hear that the problem you had with Question about not receiving verification code from SMS been resolved. We’re glad we were able to help you!

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Best Regards,

JK

Microsoft Community

Moderator

Answer 2

Update: I managed to activate 2FA!! I just have to figure out now how to get to redeem rewards on Microsoft Rewards and see if it asks me for verification codes on my phone again.. I will get back to this forum incase I encounter more problems. Thank you.

Answer 3

Hi, thank you so much for the response. I have been following instructions you sent to me, however I am met with another issue. When I try to log in using the Authenticator app, I try to log in with my Microsoft account. It tells me it will send a code to my email, so I say confirm. Then it does the same problem I have with my phone, it refuses to send me a verification code to complete my log in. Is there any way to resolve this? It's very frustrating that I can't complete the rest of the steps because I am stuck on the step before enabling 2FA...

Answer 4

Good morning,

Welcome to the Microsoft community, we're here to help

Thank you for bringing this to our attention, I understand that you need help with verification code. Follow the steps below:

> Enable the Authenticator app on your phone

Download and install

If you don't already have the Microsoft Authenticator app installed, download it from:

Android: Google Play Store

ios: App Store

>Create an account

Open Microsoft Authenticator.

Click "Add Account" and select "Work or School Account" or "Personal Account."

Sign in with your Microsoft account credentials.

> Enable two-factor authentication (2FA)

To authenticate with the Authenticator app, enable two-factor authentication (2FA):

Sign in to Microsoft Security

Under Security Information, click Add Connection Method.

Select the Authenticator app and follow the on-screen instructions.

> Scan the QR code

A QR code will be generated.

Open the Authenticator app, select "Scan QR Code," and point your camera at the code.

> Check your settings

Once scanned, it will ask you to approve the test notification.

Click Approve to confirm the settings.

Best regards

JK

Microsoft Community

Moderator