How to recover account with recovery code?

Question

I had been receiving emails for failed login attempts everyday for the past few months on my recovery email and decided to finally change my passwords on both emails, in that process my phone saved the password and on the next login I was unable to locate the saved password. I saved recovery keys when i changed my password, now when i try to reset my password and or recover my account I am unable to use it every-time i have tried from past few days. See screenshot. Over that I have 2FA which i did not know was active up until i had to recover my account. Never in years was i asked to verify via 2FA so was forgotten. Now this account is years old and have onedrive synced together, I really need to recover this account to download all saved data on my account.

Answer 1

Dear Abdul Wahhab MirThank you for using Microsoft products and posting in the community.Based on your description, I know you want to restore your account. Based on the error reported in your picture, I think there is something wrong with your 25-bit code. You may have entered the wrong code or a newly generated code.

I'd love to help you recover your account, but since the Microsoft account response mechanism is all judged by bots, we can't interfere with the bots' judgments 

The recovery form can't recover your account because you have two-factor authentication turned onYou can also contact Microsoft online support, who like me are real people and not bots.Microsoft doesn't have a phone customer service for account issues, only online chat customer service.If you'd like to talk to them, follow the steps below to get in touch with their online Outlook.com team:1.Contact - Microsoft Support2. In the "Tell us about your problem so we can provide you with the right help and support" box, type MSA, click "Get Help," and then click "Contact Customer Service" below.3. In this section, you need to register a personal Microsoft accountNote: You can only use a personal MSA to sign up, and your company account can't display the correct content. If the account cannot be connected, you can use a different account or create a new account to run it;4. Select "Other Products" under Products & Services, select "Manage Account Security" as the category, and click to confirm5. You can select "Chat with support specialists in web browser" to open the chat window.

Here are gifs with information on how to contact Microsoft customer service

https://learn-attachment.microsoft.com/api/attachments/df9eb17f-d0fe-4268-a873-40f9a87755d4?platform=QnA