Remote Desktop Connection Randomly Disconnecting User With "Multiple Monitors" Enabled

Question

DETAILS: User is connecting to host machine using a VPN and Remote Desktop Connection. The connection will work for a while and then begin to disconnect every 0-60 minutes thereafter until the remote machine is restarted. The problem only seems to effect the user when the session is established with "Use all my monitors for the remote session". Unchecking "Use all my monitors...." seems to resolve the issue when it is occurring right upon connection, but we haven't tested it for long periods as multiple monitors are required for the user.

Both the client and remote machine are domain joined running Windows 10. The issue seems isolated to this user for now.

I have tried setting the clients machines "Turn Off UDP On Client" group policy to "Enabled" per recommendations of other troubleshooting threads, but it did not fix the issue. Restarting the host machine seems to fix the problem for awhile (few hours), but then the issue creeps back eventually.

Any help on the issue would be appreciated.

Answer 1

Hi Tronald,

Thanks for reaching our forum and would like to confirm some details to understand your issue better.
1.Is there any message prompted before the user session been disconnected randomly?

2.As you mentioned currently the issue only occurred for one user, did he/she tested by using another client PC to remote the target one?

3.Please also take a look at in both side of the computer around the timestamp of disconnection in the event logs and verify if any abnormal information occurred.

Event Viewer-Windows Logs-Security
Event Viewer-Windows Logs-System
Event Viewer-Applications and Services Logs-Microsoft-Windows-TerminalServices-RemoteConnectionManager/Operational
Event Viewer-Applications and Services Logs-Microsoft-Windows-TerminalServices-LocalSessionManager/Operational

For more details of Event ID, please refer to below link.
Windows RDP-Related Event Logs: Identification, Tracking, and Investigation
https://ponderthebits.com/2018/02/windows-rdp-related-event-logs-identification-tracking-and-investigation/

For disconnect codes, please refer to below link.
RDS Session Host Server Disconnect Codes
https://social.technet.microsoft.com/wiki/contents/articles/37874.rds-session-host-server-disconnect-codes.aspx

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Thanks,
Jenny