Word 2010 Saving Issue

Question

I am having a problem saving documents in Word 2010. Every time I attempt to quick save via clicking the disc icon or hitting "Ctrl+s," the save box appears followed by a second save box that presents the same file name, except the last character is missing and has been replaced with a "1". When finished, only the second saved file appears.

Also, I now cannot modify files as whenever I attempt to save, both from quick saving and from exiting Word and going through with the saving prompt, I receive the message "Word cannot complete the save due to a file permission error." Permissions are not a problem for the following reasons: this happens in Word only (Excel, Access, PowerPoint, etc. are all fine) and as the sole user and administrator, I've taken ownership of the C: drive. I've attempted the following fixes and all with no result:

1. Set User Account Controls to zero - have since returned them to normal
2. Disabled add-ins
3. Disabled offline files
4. Disabled indexing via turning off Windows Search - worked for a little while, but would not stay off and even when it was off, would have the same problem
5. Attempted to uncheck "allow files on this drive (C:) to have contents indexed in addition to file properties" - I was told I need administrative permission
6. Attempted to open Word in safe mode via winword /safe and though I was able to open it, there was no effective on saving
7. Attempted to open Word by starting Windows 7 in safe mode and the computer did not recognize that the Microsoft Office Suite had been installed

I'm running on the following specs:

Lenovo w520

500GB hard drive

8.00GB RAM

2.20 GHz processor

Windows 7 64-bit

Microsoft Word 2010 32-bit

All available updates have been installed from both Microsoft and Lenovo and I've run out of ideas. Any help would be greatly appreciated. Thanks!

Answer 1

You might want to try Disk Cleanup.  I had the same problem with Word 2010 on Windows XP.  One of the solutions I found suggested disk cleanup stating that a temporary file might not have been fully released.  I ran disk cleanup deleting all temporary files I could and I now can save the file without it going to Read Only or giving me the permission error.

If you're not familiar with it, here's how to run Disk Cleanup in Vista/7:

http://windows.microsoft.com/en-US/windows-vista/Delete-files-using-Disk-Cleanup

Answer 2

Do you have any deny permissions for owner rights or user profile by any chance?  Does the user have full control to the saving location or at least modify permission with no deny rights?

Where are your temp files pointed to? Is it to: C:\Users<user name>\AppData\Local\Microsoft\Windows\Temporary Internet Files

Answer 3

Hi Aravinda,

I attempted this fix and it had no effect. I opted to use the downloadable fix from Microsoft and the only noticeable difference was upon opening Word, I was prompted to select update settings (no updates, important updates, or recommended updates).

I also attempted to repair and re-install Word, with no effect for either attempt, which says to me it may not be a corrupted file so much as a bad interaction between between Word and some other file.

Any ideas?

Answer 4

You may try to reset user options and registry settings for Word and check if it resolves the issue. Check the Microsoft link below for information on ‘How to reset user options and registry settings in Word’:

http://support.microsoft.com/kb/822005

Note: The article refers to Word 2007, but the same can be used for 2010 as well (You need to choose 14.0 in place of 12.0).