Account recovery brick wall

Ron H 1 Reputation point
2021-07-14T23:10:57.537+00:00

Hey,

I'm currently in the process of trying to recover one of my Hotmail account, yet I am having an issue once I fill out the Microsoft account recovery form and it is successful. At the screen where you are prompted "For security purposes you need to know the Microsoft account that you're trying to recover. Please enter it and click Next to continue" which I subsequently enter the account I'm trying to recover, but am only met with a "Your session has timed out. You can restart the session by signing out and signing back in".

Not quite sure about the session timing out as I am instantly responding to the recovery email when it comes in.

Any help is appreciated.

Thanks.

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  1. Dave Patrick 426K Reputation points MVP
    2021-07-14T23:15:04.807+00:00

    Outlook.com (hotmail) is not currently supported here on QnA. They're actively answering questions in dedicated forums here.
    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    If an account access problem then also try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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