Azure charged me 350$ during my free trial period

Question

Azure charged me 350$ during my free trial period

sharmeela shankar 1

Hi, I'm new to Azure and I'm in my learning process to write AZ-204 exam. I created account 2months back. Azure first tells us that it's 12month free trial but after 31days I got notification that my free subscription expired and I can no longer use any resources to learn Azure. Even if we have 150$ credit balance they will say it expired and now you have no other option other than to use Pay-As-You Go option and they say most of the services are free. So I continued learning Azure with Pay-As-You Go option and I even set Cost Alerts and Budget set to 0$ to avoid billing. but suddenly to my surprise I got an email from that I have to pay 350$ even though I check many times in the middle of my learning process to make sure I won't get charged. I cannot afford 350$ to learn Azure. I sent support request to but it's also of no use they just sent the invoice details for charging me😭 please help me. I cannot afford that much amount I'm not working too.

sharmeela shankar 1 Reputation point

2021-07-19T12:30:23.04+00:00

Hi SadiqhAhmed-MSFT,
Azure Support team is currently processing my request. So I'm thinking of waiting for two more days before sharing the request number here.
Thanks for getting back to my request.
SadiqhAhmed-MSFT 49,336 Reputation points Microsoft Employee Moderator

2021-07-19T12:33:08.583+00:00

@sharmeela shankar Thanks for the reply. Do let us know the status once the support request is served.
ftc2005 1 Reputation point

2022-03-10T06:03:06.793+00:00

Hi, did you ever figure what happened? Did you get this resolved. I am in the same issue.
SadiqhAhmed-MSFT 49,336 Reputation points Microsoft Employee Moderator

2022-03-10T07:49:52.207+00:00

You can find out details of cost being charged for the services through cost management blade in the Azure portal - https://azure.microsoft.com/en-in/services/cost-management/#pricing

You can also contact Azure billing for billing validation by creating a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/

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sharmeela shankar 1 Reputation point

2021-07-19T12:30:23.04+00:00

Hi SadiqhAhmed-MSFT,
Azure Support team is currently processing my request. So I'm thinking of waiting for two more days before sharing the request number here.
Thanks for getting back to my request.
SadiqhAhmed-MSFT 49,336 Reputation points Microsoft Employee Moderator

2021-07-19T12:33:08.583+00:00

@sharmeela shankar Thanks for the reply. Do let us know the status once the support request is served.
ftc2005 1 Reputation point

2022-03-10T06:03:06.793+00:00

Hi, did you ever figure what happened? Did you get this resolved. I am in the same issue.
SadiqhAhmed-MSFT 49,336 Reputation points Microsoft Employee Moderator

2022-03-10T07:49:52.207+00:00

You can find out details of cost being charged for the services through cost management blade in the Azure portal - https://azure.microsoft.com/en-in/services/cost-management/#pricing

You can also contact Azure billing for billing validation by creating a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/

Answer 1

SadiqhAhmed-MSFT 49,336 Microsoft Employee Moderator

@sharmeela shankar - Sorry for the inconvenience this must have caused!

Firstly, Azure free trial account is valid for 30 days and you get $200 free. The one you are referring to, may be a different offer type.

As far 12 months free services, not all the services are free. You get 25+ free services for 12 months. More details here - https://azure.microsoft.com/en-in/free/free-account-faq/

About $350 charged on your account, may be due to usage of high intensive Azure services you were charged more. You may want to check the services for which you've been charged $350.

Appreciate if you could share the support request # with us for checking the details of your issue and the prices being charged for the services used.

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Nokuthaba Moyo 1 Reputation point

2022-08-11T21:23:04.267+00:00

Hi, I checked my account and the services I am using have not exceeded the limit provided by Azure, however I was still sent an invoice of $212.00 even though for some reason, the cost being shown for the entire time period that I have been using Azure $89.56.
SadiqhAhmed-MSFT 49,336 Reputation points Microsoft Employee Moderator

2022-08-12T04:17:01.393+00:00

Regret the inconvenience caused!

For issues related to Azure account or billing validation, your best bet is to directly contact Azure support. Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/

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Azure charged me 350$ during my free trial period

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