A family of Microsoft word processing software products for creating web, email, and print documents.
Try the renaming Normal.dotm, to so this,
1. Exit word.
2. Click Start->Run (Windows key + R key) and type %appdata%->click ok.
3. Click on Microsoft folder->Templates->Right click on Normal.dotm->rename it to Normal.old.
Note: If you are not able to find Normal.dotm, click on organize at the top left->folder and search option and select Show hidden files and folders and uncheck Hide extension for Known file type
Ruchi Bisht