Microsoft Visio Premium 2010 Activation, Error Code 0x8007232B

Question

Hi,

I have a copy of Microsoft Visio Premium 2010.  I installed the product some time ago and have used it without a problem.  Whenever I start it now, however, I get a message that "This copy of Microsoft Office is not activated", "Error Code 0x8007232B".  (I did a search on the error code but only got hits relating to Microsoft Server 2008.)   I have gone under File | Help | Change Product Key and entered the product key which is validated.  After an installation message, I get a message that installation was successful and that I should restart Office.  I do but still get the message that the Visio is still not activated.

HELP!!

Don't know if it's related but:

• I'm running Windows 7 Ultimate, 64 bit.
• I recently had to replace the motherboard of my computer following a lightning strike on my house.
• Visio seems to work fine (i can make and edit drawings) but is unstable.  In particular, when I try to close it I often get the message that the program is no longer responding.

Answer 1

It sounds like your hardware changes were large enough to cause the activation code to trigger. It is possible that the re-activation is blocked by the same problem that is causing the instability. Your best best at this point would be to contact customer support directly, as installation issues are no charge to you, and working with a technician on the phone is a more appropriate way to attack the problem and get your system fixed.  You can call 1-800-Microsoft and request support assistance to get routed properly.

You may find that fixing the instability still leaves the product un-activated.  In that case, try requesting the program to activate "By Telephone" instead of over the internet.  You will dial into a voice response system, and if it cannot activate you immediately, you can then talk with an activation person, explain that your hardware failed and had to be replaced, and they will be able to provide you with a code to get going again.

Good luck!