expression web 4 sp1 installation issue problem

Question

SP1 will not install on my x64 Windows 7 SP1 machine. Here is the error log (below).  Ideas?  Thank you.

8:54:04 PM Sunday, April 03, 2011: -------------------------------------------------------------------------------------------------

8:54:04 PM Sunday, April 03, 2011: Info: Begin Setup session

8:54:04 PM Sunday, April 03, 2011: Info: Setup Version: 4.0.1241.0

8:54:05 PM Sunday, April 03, 2011: Info: Loaded manifest WebSP1Manifest.

8:54:05 PM Sunday, April 03, 2011: Info: Loaded manifest SuiteCommonManifest.

8:54:05 PM Sunday, April 03, 2011: Info: Merged manifest WebSP1Manifest.

8:54:05 PM Sunday, April 03, 2011: Info: Merged manifest SuiteCommonManifest.

8:54:05 PM Sunday, April 03, 2011: Info: Product Name: Microsoft Expression Web 4 Service Pack 1

8:54:05 PM Sunday, April 03, 2011: Info: Product Version: 4.0.1241.0

8:54:06 PM Sunday, April 03, 2011: Info: ConfigOS: Detect - success

8:54:06 PM Sunday, April 03, 2011: Info: ConfigMSI: Detect - success

8:54:06 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4 Service Pack 1

8:54:06 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4

8:54:06 PM Sunday, April 03, 2011: Info: The installation source for this product is not available. Verify that the source exists and that you can access it.

8:54:06 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4

8:54:06 PM Sunday, April 03, 2011: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL

8:54:06 PM Sunday, April 03, 2011: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;

8:54:06 PM Sunday, April 03, 2011: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL

8:54:06 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4 Service Pack 1

8:54:06 PM Sunday, April 03, 2011: Info: DetermineFeatureState_Begin: Feature: ALL

8:54:06 PM Sunday, April 03, 2011: Info: DetermineFeatureState:       Feature: ALL;  Installed: Absent;  Request: Local;

8:54:06 PM Sunday, April 03, 2011: Info: DetermineFeatureState_End:   Feature: ALL

8:54:06 PM Sunday, April 03, 2011: Info: ConfigProducts: Detect - success

8:54:15 PM Sunday, April 03, 2011: Info: ConfigOS: Install - success

8:54:15 PM Sunday, April 03, 2011: Info: ConfigMSI: Install - success

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4 Service Pack 1

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4

8:54:15 PM Sunday, April 03, 2011: Info: The installation source for this product is not available. Verify that the source exists and that you can access it.

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4

8:54:15 PM Sunday, April 03, 2011: Info: The installation source for this product is not available. Verify that the source exists and that you can access it.

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4

8:54:15 PM Sunday, April 03, 2011: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL

8:54:15 PM Sunday, April 03, 2011: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Local;

8:54:15 PM Sunday, April 03, 2011: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4 Service Pack 1

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_InstallNew: Begin installation of new product: Microsoft Expression Web 4 Service Pack 1

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_InstallNew: Product: Microsoft Expression Web 4 Service Pack 1 Params: d:\3b21e69d5475ab804b2a3675\Setup\WebSP1_en.msp ADDLOCAL=ALL REINSTALL="**********" REINSTALLMODE="**********" MSIUNINSTALLSUPERSEDEDCOMPONENTS="**********" PATCHINSTALLARPENTRY="**********" INSTALLLICENSES="**********" APPID="**********" APPID="**********" ARPNOMODIFY="**********" ARPNOREPAIR="**********" USERACCEPTSEULA="**********"

8:54:15 PM Sunday, April 03, 2011: Error: Config_Products_Install: Installation of Product Microsoft Expression Web 4 Service Pack 1 (failed): The installation source for this product is not available. Verify that the source exists and that you can access it. Stack:    at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)    at XSetup.MspPackage.ConfigureNewInstall(Product product)    at XSetup.Product.ConfigureNewProduct()

8:54:15 PM Sunday, April 03, 2011: Info: Config_Products_InstallNew: End installation of new product: Microsoft Expression Web 4 Service Pack 1

8:54:17 PM Sunday, April 03, 2011: Info: Expecting to find local release notes at 'http://go.microsoft.com/fwlink/?LinkId=168977'.

8:54:17 PM Sunday, April 03, 2011: Info: Expecting to find local release notes at 'http://go.microsoft.com/fwlink/?LinkId=190547'.

Answer 1

After monkeying with the service packs for Expression Web 4 I finally got Service Pack 1 to successfully install and it was pretty simple to accomplish:

1. I copied the contents of the installation media, for Expression Studio, to the root of my hard drive's second partition.
2. Then I downloaded the service pack executable and copied to the root of this partition as well and ran the executable.

It installed successfully and then I was able to successfully install Service Pack 2 via Windows Update.  I would imagine that as long as the contents of the installation media and the service pack executable are all at least in one folder things the installation will be successful.

Answer 2

You might find more help with this by posting in the Expression Web forum:

http://social.expression.microsoft.com/Forums/en-US/web/threads

Or the Office installation forum:

http://answers.microsoft.com/en-us/office/forum/office_install

DavidF

Answer 3

Sorry...that's all I could think of.

If you find the fix...please update this thread.

Answer 4

Thanks for the tip.  I do have the file on my desktop.  Process tried:

a. get all updates using Microsoft Update. All installed, incl. SP1 for Win7.

b.  tried to download / run from Expression Web page... it failed.

c.  downloaded to desktop; closed all apps; ran, and it failed.

d. booted in safe mode: no apps running: ran, and it failed.

PS:  a week ago the OS was re-installed, to cure other errors.  I still cannot run backup and restore (restore works, but cannot change backup settings).

Agree on system restore...

Other ideas welcome.

Answer 5

I don't know if it would improve the issue but it may

be worth a try to download the complete file to a

folder on your hard drive before installing.

(FWIW...it's always a good idea to create a System

Restore point before installing software or updates)

Microsoft Expression Web 4 Service Pack 1 (SP1

http://www.microsoft.com/downloads/en/confirmation.aspx?FamilyID=f6e1bbd9-2b1b-40e8-948b-1276e3b5daa3&displaylang=en