Slideshow crashes PowerPoint

Question

PowerPoint 2010 can open flies and let me see the files and slides.  BUt when I try to run the slide show PP crashes.  THis happens with any PP file, including ones I use regularly.  Office Repair had no effect.  Neither did restoring to an earlier point (which apparently failed).  I need to present a slide show tomorrow!!!  Any suggestions?  Note: These files will run fine on my wife's Lenova laptop (PP 2007) and my ancient Dell (with a defective hard drive) running PP 2003, so I take it that the files are OK

Answer 1

If you go to File >> Options >> Advanced and tick "Disable Hardware Graphics Acelleration" does that make any difference?

In Slide Show > Set Up show make sure you have the show set to play on the primary monitor.

Do you have a local default printer driver installed (XPS is fine if you don't have a printer)

Answer 2

No, just BSOD (i.e., black) or "not responding."  Go figure.

Answer 3

As far as I can tell there are no Power Point add-ins.  I spent about 2 hours with HP techs and even uninstalled and reinstalled Office 2010.  PP worked briefly but is not even worse.  No messages.  The screen wither goes permanently black or I see in the top of the PP window that it is no longer responding.  Have to use the wife's laptop for my presentations.

Answer 4

Crashes??

Do you get an error message?

a BSOD?

Just see nothing?

Something Else?

Answer 5

I'd first check for add-ins; disable any that are not essential to what you're doing as a test, then see if that affects the crashing problem.

Next, on the Slide Show tab, change the Resolution setting.  Try it at the lowest setting.  If that works, start bumping it up until you find a setting that fails, then back up one.

I would also try different video driver settings; try lower resolutions and/or lower color depth settings.  Also see if your video driver has been updated.