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Excel worksheet missing data when downloaded

Anonymous
2010-08-06T21:33:27+00:00

One user downloading a report from a website is missing around 3,000 rows from the spreadsheet every time he downloads the report.  No other users have this issue, so I believe it to be related to the users configuration.  All users are using Excel 2007, Windows XP, IE6 and saving the report in Excel 97-2003 format.  Is there any setting on the users machine that could cause this to happen?

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2010-08-07T12:12:51+00:00

Check if you are able to download and view the report properly in Windows Clean-boot. To enable Clean-boot in Windows XP, refer to the link given below:

Note: all non-Microsoft services (including the security software) are disabled in Clean-boot. Enable clean-boot at your own risk.

http://support.microsoft.com/kb/310353

Once the troubleshooting is done in Clean-boot, ensure to enable Normal Start-up.

If you are able to view the Help content in Clean-boot then it may be blocked by a non-Microsoft service likely to be the anti-virus or the firewall software installed on the computer.

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