Microsoft Office blocks internet access

Question

I installed Office Home & Student 2010 on my desktop.  The next day, I was unable to access the internet.  I've been trying to resolve this for over four weeks.  Yesterday, I decided to install Office on my laptop.  This morning I was unable to access the internet.  I uninstalled Office, rebooted, and was able to access the internet. I would like to access the internet from my desktop, but I also want to be able to use Office.  Has anyone else had a problem with Office blocking access to the internet??

Thanks,

Bill

Answer 1

What are you using for a firewall program, antivirus program, and antimalware program?

Answer 2

I spent two hours on the phone with techs @ Verizon, and both had me ping different sites with no problem.

Not only can I not access the internet with IE or Firefox, but I can not download my emails with Thunderbird (but I can do all of these on my laptop, now that I uninstalled Office).

Bill

Answer 3

Can you monitor the internet traffic?

Maybe Office is consuming your bandwith?

Answer 4

I installed Office Home & Student 2010 on my desktop.  The next day, I was unable to access the internet.  I've been trying to resolve this for over four weeks.  Yesterday, I decided to install Office on my laptop.  This morning I was unable to access the internet.  I uninstalled Office, rebooted, and was able to access the internet. I would like to access the internet from my desktop, but I also want to be able to use Office.  Has anyone else had a problem with Office blocking access to the internet??

 

Thanks,

Bill

Are you 100% sure internet access is blocked? or is this manifesting itself in confusing fashion?

This is not symptomatic of Office at all. Can you ping web sites?

Answer 5

I've never heard of the issue you describe.  Exactly what happens when you start your web browser?