Error Code 1714: cannot remove the older version of Microsoft Single Image 2010. Contact PSS.

Question

I purchased Office Professional 2010.  I removed the Beta 2010 version from my computer.  I start the install and it comes up with Error code 1714:  Setup cannot remove the older version of Microsoft Single Image 2010.  Contact PSS.

Answer 1

Follow the suggestions in the thread link below:

http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/2a8f9103-0b09-47b2-a07a-e326fa12c13a

Answer 2

Hey ! I have the same problem too !

1. I have office professionnal 2010 64-bit
2. When I want to try project professionnal 2010, a message appear "you cannot install it because you have a product of office 32 bit :Microsoft office single image 2010"
3. Where can I upgrade (in64bit) or uninstall this program ?

Thanks in advance for your reply,

Simon

Answer 3

I also got the same error while upgrading office 2007 to 2010 any resolution on this ?

Answer 4

I have the exact same problem.  I am running xp, and i am trying to upgrade office 2007 with office 2010. I will give me the same error message. Let mek now if you find a solution. thanks

Answer 5

I am having the same basic problem, except I was trying to install MS Office 2010 to replace Office 2007.  I have tried each MS Fix It (for Office 2003, 2007, 2010), every MS uninstall tool I can find, CleanC2R (several times) have manually removed (deleted) every Office 2007 module (Word, Excel, etc.), and turned off antivirus and firewall all to no avail.  I still get "Error 1714.  Setup cannot remove the older version of Microsoft Office Single Image 2010..."

Is there anything else anyone can think of to resolve this problem?