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I have downloaded the free trial version of Microsoft Office Home and Business edition. Every time I go to install, I keep getting the same error message saying, "The files required to set up Microsoft Office Home and Business edition 2010 cannot be loaded. Check your internet connection, then try again." My internet connection is fully functional and is not down. Please help!
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Enable Clean-boot then try to install Office 2010. Note: after troubleshooting, enable normal start-up.
Ganesh Kumar N
are you installing office 2010 as a click 2 run version?
if so try to install as a msi version of office 2010.