white blinking light on kinect azure

Question

I ordered 2 Kinect azure a while back, but just got time to use them today.

First one is ok, everything working fine, but the second unit seems broken.
Using the same working cable setup I pluged the cables correctly, but the led indicator flashes in white, it is suposed to be a data problem but the very same cable setup get working my other unit.

Also tried this in 2 other machines and had the same issue.

Tried several usb 3.1 type C cables, nothing.

I did the homework but couldn't find any more info on this.

Answer 1

@Jose David Ernesto Zelada Alfaro Welcome to Microsoft Q&A forum!
Flashing white means that the camera does not have a data connection to the host PC. You have mentioned, you are using USB 3.1. Is the cable you are using a power+data capable or just power? Some USB-C cables are power only.

Did you check this already? Azure Kinect known issues and troubleshooting and Azure Kinect DK hardware specifications

Always make sure that you have the latest firmware installed on the device. To get the latest firmware version, use the Azure Kinect Firmware Tool. For more information about how to check your firmware status, see Check device firmware version. Also, try Reset Azure Kinect DK

If you are still seeing the same issue, might be breakdown in device itself. Do let us know if that helps.

If the above response is helpful, please click "Accept Answer" and upvote it.

Answer 2

I have a similar issue to what is listed above except that I have 4 azure kinects and they are all having identical issues. The last time I used them was over a year ago and I'm using them on a PC I know works. I'm using USB 3.1 dedicated port and double checked the cables and power so I know that is not the issue.

One clue for me is in the device driver, it comes up as Unknown USB Device (Invalid Configuration Descriptor). Under device status it says "Windows has stopped this device because it has reported problems. (Code 43) The USE device returned an invalid USB configuration descriptor.

What are the chances that all 4 Kinects have the exact same issue. All of them worked around a year ago and were left in storage for that time. Is it possible the memory on these devices gets corrupted if they are not used regularly? My guess is there is a hardware failure on these devices leading lots of them to have this issue.

Is there any suggestions on ways to fix this? Can I send these back to Microsoft even though they are past warranty?

Any help would be appreciated.