white blinking light on kinect azure

Jose David Ernesto Zelada Alfaro 1 Reputation point
2021-07-15T21:37:27.597+00:00

I ordered 2 Kinect azure a while back, but just got time to use them today.

First one is ok, everything working fine, but the second unit seems broken.
Using the same working cable setup I pluged the cables correctly, but the led indicator flashes in white, it is suposed to be a data problem but the very same cable setup get working my other unit.

Also tried this in 2 other machines and had the same issue.

Tried several usb 3.1 type C cables, nothing.

I did the homework but couldn't find any more info on this.

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
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  1. AshokPeddakotla-MSFT 10,741 Reputation points
    2021-07-16T13:41:48.827+00:00

    @Jose David Ernesto Zelada Alfaro Welcome to Microsoft Q&A forum!
    Flashing white means that the camera does not have a data connection to the host PC. You have mentioned, you are using USB 3.1. Is the cable you are using a power+data capable or just power? Some USB-C cables are power only.

    115430-image.png

    Did you check this already? Azure Kinect known issues and troubleshooting and Azure Kinect DK hardware specifications

    Always make sure that you have the latest firmware installed on the device. To get the latest firmware version, use the Azure Kinect Firmware Tool. For more information about how to check your firmware status, see Check device firmware version. Also, try Reset Azure Kinect DK

    If you are still seeing the same issue, might be breakdown in device itself. Do let us know if that helps.

    If the above response is helpful, please click "Accept Answer" and upvote it.