no compatible scanner found

Question

With a recent reload of Microsoft Office Pro 2003, Microsoft Office Document Scanning and/or Imaging find no compatible scanner. This seems peculiar because Word, Excel and Publisher find the Microtek scanner immediately, as do Windows XP SP3 and all other products which will import from a scanner.

I suspect there is a missing registry entry or several. Can anyone tell how to fix this? I have already tried removing and reloading Microsoft Document Imaging from the Tools section of Setup, but this did not solve the problem.

Thanks

Answer 1

Hi,

Perform a complete install for Microsoft Office 2003:

1. Quit all programs.
2. Click Start then click Control Panel.
3. Double-click on Add or Remove Programs then click Microsoft Office 2003 and select Change.
4. In the Microsoft Office 2003 Maintenance Wizard box select Add or Remove Features and click on Next
5. Mark the check boxes for all the components available.
6. Mark the Choose advance customization of applications check box and click on Next
7. Click on the drop down box next to Microsoft Office then select Run All from My Computer.
8. Once the configuration is complete restart the computer once

 Note: during a complete install or while installing updates for Office 2003, you may receive a prompt to insert the disc (CD) for Office 2003

 Still if the issue persists, repair Office 2003:

 To repair Office 2003 follow either Method 1 or 2 in the link below:

http://support.microsoft.com/kb/821593

 Ensure the latest updates are installed for Office 2003 including SP3

To download and install SP3 for Office 2003 visit this link:

http://www.microsoft.com/downloads/details.aspx?familyid=e25b7049-3e13-433b-b9d2-5e3c1132f206&displaylang=en

 Note: during the initial run of Microsoft Office Document Scanning you may need to configure the scanner with a test run

 For more resources on Microsoft Office Document Imaging and scanning check these links:

 http://office.microsoft.com/en-us/help/HP010771031033.aspx

 http://office.microsoft.com/en-us/help/HP030812511033.aspx

---

Trinayan Baruah, Microsoft Answers Support Engineer.

• We appreciate your participation in MS Forums, Help us understand your needs better. To share your valuable Feedback please Click here.