Value does not fall within expected range ... Learning Essentials 2.0

Question

I am running Office 2007 on Windows 2003 Terminal Servers.  With Microsoft Learning Essentials installed, users get 2 error messages when launching Excel.  The first error, "An unhandled error occurred in the add-in. Please save you work and restart the application." When they click 'OK', the next error appears; "Unknown name. (Exception from HRESULT: 0x80020006 (DISP_E_UNKNOWNNAME))." After clicking through these 2 errors, Excel functions properly.  However, this is very inconvenient especially when trying to interact with a graph in powerpoint where the error messages occur at every click in the excel file.

Answer 1

I've never used the Learning Essentials programs, but...

Chip Pearson has some notes on how to diagnose errors:

http://www.cpearson.com/excel/StartupErrors.htm

And Jan Karel Pieterse has more notes:

http://www.jkp-ads.com/Articles/StartupProblems.asp

Essentially, you'll turn off all the addins/startup workbooks and then open

excel.  And then turn on each addin (closing and reopening) one at a time to

find the culprit.

LSan wrote:

I am running Office 2007 on Windows 2003 Terminal Servers.  With Microsoft Learning Essentials installed, users get 2 error messages when launching Excel.  The first error, "An unhandled error occurred in the add-in. Please save you work and restart the application." When they click 'OK', the next error appears; "Unknown name. (Exception from HRESULT: 0x80020006 (DISP_E_UNKNOWNNAME))." After clicking through these 2 errors, Excel functions properly.  However, this is very inconvenient especially when trying to interact with a graph in powerpoint where the error messages occur at every click in the excel file.

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Dave Peterson