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I have an Epson Perfection 1200U document scanner. It had been working just fine with MS Document Scanning until just a few days ago. Now when I click on Scan in MS Document Scanning I get the following: “An internal error has occurred. If this problem persists, reinstall the application.” The scanner is working fine with Corel Paint Shop Pro and some other freeware scanning programs. I also tested the scanner for compatibility and that went fine.. I have the latest TWAIN driver. I am running MS Office XP Pro in Windows XP, SP3. Why is MS Document Scanning suddenly throwing this error, and how do I correct the problem.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hello JFreedman
Did anything change or get updated since the last successful scan? That may need to be addressed.
I would start with doing a repair of the MS Office installation. Here are a couple articles that may help if needed: