Cannot install Office 2010 -- error occurred while processing OSPPWMI.MOF

Question

I am trying to update my daughter's Vista computer from Office 2003 to Office 2010. I purchased and downloaded the Microsoft Office Professional Academic 2010 installer from DigitalRiver. Her computer is running Vista on a Dell Latitude E6400.

The installer chugs along for a while and even finishes up, then rolls back all the installed files and finishes with a very non-descript error message "Microsoft Office Professional 2010 encountered an error during setup". I turned on full logging and excerpted the message below.

I've tried lots of advice; turned off antivirus; renamed \ProgramData\Microsoft Help; uninstalled 2003; reinstalled 2003 and chose Upgrade in the 2010 installer.

CAQuietExec:  "C:\Windows\system32\WBEM\mofcomp.exe" "C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPWMI.MOF"

CAQuietExec:  Microsoft (R) MOF Compiler Version 6.0.6000.16386

CAQuietExec:  Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.

CAQuietExec:  Parsing MOF file: C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPWMI.MOF

CAQuietExec:  MOF file has been successfully parsed

CAQuietExec:  Storing data in the repository...

CAQuietExec:  An error occurred while processing item 2 defined on lines 12 - 20 in file C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPWMI.MOF:

CAQuietExec:  Compiler returned error 0x8007054fError Number: 0x8007054f, Facility: Win32

CAQuietExec:  Description: An internal error occurred.

CAQuietExec: 

CAQuietExec:  Error 0x80070003: Command line returned an error.

CAQuietExec:  Error 0x80070003: CAQuietExec Failed

Answer 1

I had the same problem, but what solved it was, no kidding , installing Windows Search 4.0 first. You can find it here:

http://www.microsoft.com/windows/products/winfamily/desktopsearch/choose/windowssearch4.mspx?tab=Install%20It

There must be a component in Windows Search 4.0 that Office 2010 needs to install, at least on some systems, because I had tried everything , including the FixIt tools, but wasn't able to install successfully until I had installed Windows Search 4.0.

Answer 2

Hi

Ok, I did all the steps...

Still the same error. What's next? Format my computer??

Answer 3

Run the fix it for all the office versions like office 2010, 2007 and 2003 provided by Somasundaram. Then restart the computer and try to install office 2010.

If you still face the same issue, try to uninstall Office 2010 program completely from the computer by following the link given below.

Note: Read all disclaimers in the help link before registry changes. Alsoback-up registry prior to using Registry Editor.

http://support.microsoft.com/kb/928218

Note: - Instead of office 12 folder you will have office 14 for office 2010. Read all disclaimers in the help link before registry changes.

Then try to install office 2010.

---

Ganesh Kumar N

Answer 4

I used the fixit tool to uninstall Office 2003. Tried the 2010 install again and got the same same error message. Here is another excerpt from the log file. I rebooted the computer then tried the install again. The same error messages came up in the install log. The log seems to indicate that it needs to write to a file but cannot. Could this be a permissions issue?

Successfully installed package: WordMUI.en-us path:C:\MSOCache\All Users{90140000-001B-0409-0000-0000000FF1CE}-C\WordMUI.msi

Executing chained package: SingleImageWW

12/23/2010 12:43:50 Installing chained package: SingleImageWW

PERF: TickCount=442824 Name=Verify MSI local install source Description=Begin function

OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE

OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE

Running OSE version 14.0.4730.1010

OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE

OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE

Running OSE version 14.0.4730.1010

LIS: wait for package "{90140000-003D-0000-0000-0000000FF1CE}" to complete caching

LIS: package "{90140000-003D-0000-0000-0000000FF1CE}" caching completed

PERF: TickCount=442855 Name=Completed verify local install source Description=End function

Use Shell UI transform : LIS{90140000-0115-0409-0000-0000000FF1CE}\ShellUI.MST

Current transform is at path: LIS{90140000-0115-0409-0000-0000000FF1CE}\ShellUI.MST

OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE

OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE

Running OSE version 14.0.4730.1010

Using transform at path: C:\MSOCache\All Users{90140000-0115-0409-0000-0000000FF1CE}-C\ShellUI.MST

Catalyst Package Install...

    Package: SingleImageWW

    File: C:\MSOCache\All Users{90140000-003D-0000-0000-0000000FF1CE}-C\SingleImageWW.msi

    Command Line: ADDLOCAL=PPTPresentationTemplates

Log level changed from: Standard to: Verbose

FILESINUSE: One or more (windowless) processes are holding files in use.

FILESINUSE: No files have been reported in use, yet a reboot is requested from Windows Installer.  Reboot will be required.

FILESINUSE:  Scheduling reboot operation: Deleting file C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\TBD2F5A.tmp.  Must reboot to complete operation.

FILESINUSE: One or more (windowless) processes are holding files in use.

FILESINUSE: No files have been reported in use, yet a reboot is requested from Windows Installer.  Reboot will be required.

FILESINUSE:  Scheduling reboot operation: Deleting file C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\TBD4184.tmp.  Must reboot to complete operation.

Log level changed from: Verbose to: Standard

Error: Failed to install product: C:\MSOCache\All Users{90140000-003D-0000-0000-0000000FF1CE}-C\SingleImageWW.msi ErrorCode: 1603(0x643). 

Log level changed from: Standard to: Verbose

Rolling back chain

12/23/2010 12:48:59 Rolling back package: SingleImageWW

There appears to be no rollback work to do for package: SingleImageWW path: C:\MSOCache\All Users{90140000-003D-0000-0000-0000000FF1CE}-C\SingleImageWW.msi

12/23/2010 12:48:59 Rolling back package: WordMUI.en-us

...

Answer 5

You need not upgrade to Office 2010. Uninstall all the Office versions from the computer using the ‘Fixit’ tool. Restart the computer and then try to install Office 2010.