OneNote Error (2)

Question

I had an old thread about this topic but no one’s replying so I’m posing a new question.

http://social.answers.microsoft.com/Forums/en-US/addonenote/thread/b7a886a2-ce6c-4b91-820a-810a85ad141d/#d35d1fc6-d3e3-4044-89f3-cbd057ccf6eb here was my old thread and there is all the information.

On OneNote, after like a minute, an error message that says OneNote has stopped working. Also, any actions such as Notebook Properties cause this problem. Again, this is my error property.

Log Name:      Application

Source:        Application Error

Date:          9/29/2010 5:34:22 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Yoon-PC

Description:

Faulting application name: ONENOTE.EXE, version: 14.0.4763.1000, time stamp: 0x4bb2183f

Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b802

Exception code: 0xc0000005

Fault offset: 0x0000000000057d53

Faulting process id: 0xe8c

Faulting application start time: 0x01cb601e1029dfb1

Faulting application path: C:\Program Files\Microsoft Office\Office14\ONENOTE.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 526e5258-cc11-11df-9bce-d121661a9331

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2010-09-29T21:34:22.000000000Z" />

    <EventRecordID>26270</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Yoon-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>ONENOTE.EXE</Data>

    <Data>14.0.4763.1000</Data>

    <Data>4bb2183f</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7600.16559</Data>

    <Data>4ba9b802</Data>

    <Data>c0000005</Data>

    <Data>0000000000057d53</Data>

    <Data>e8c</Data>

    <Data>01cb601e1029dfb1</Data>

    <Data>C:\Program Files\Microsoft Office\Office14\ONENOTE.EXE</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>526e5258-cc11-11df-9bce-d121661a9331</Data>

  </EventData>

</Event>

Answer 1

There was a problem because I deleted Documents\OneNote Notebooks, but the notebook still existed in the application. After I cleaned up the cache, I made a folder called OneNote Notebooks and then it worked. Thanks!

Answer 2

See if this helps: http://www.onenote-tips.com/troubleshooting.html

---

-B-

http://www.officeforlawyers.com | http://www.onenote-tips.com

Author: The Lawyer's Guide to Microsoft Outlook

Answer 3

Can you verify that you uploaded the crash data to Microsoft, and if so, can you get the "bucket number" using the directions here: http://blogs.msdn.com/b/descapa/archive/2009/06/24/how-to-get-a-watson-bucket-on-windows-7.aspx

 

Sorry for the problems,

---

John Guin [msft]

OneNote Test Team

http://blogs.msdn.com/johnguin

It doesn't have a bucket ID. This is what it says.

Answer 4

Can you verify that you uploaded the crash data to Microsoft, and if so, can you get the "bucket number" using the directions here: http://blogs.msdn.com/b/descapa/archive/2009/06/24/how-to-get-a-watson-bucket-on-windows-7.aspx

Sorry for the problems,

---

John Guin [msft]

OneNote Test Team

http://blogs.msdn.com/johnguin