Error "Cannot download the information you requested" (946621)

Question

I have an Access database that has worked for many years.  Recently a set of updates from MS was installed and now I get this error, "Cannot download the information you requested".  This occurs when the users click on a button that executes "Application.FollowHyperlink strURL".  The value in strURL is a valid pointer to a page on our intranet site, when I open IE and manually enter the URL in the address bar it loads.

I found KB946621 that references this error "If this setting is disabled, users should be directed to the URL. If the setting is enabled, Internet Explorer should block users from visiting the URL.  Regardless of the setting, you receive the following error".  Sounds like a bug in the software.  The KB article only list problems, no resolutions, but it hasn't been updated since July 2009.

Does anyone know how to fix this, a work around, or even just some way to disable security-related Group Policy settings in the 2007 Microsoft Office system?

All systems are running Office 2007 with all SPs and updates.

Answer 1

i cannot help why wwhy the error is occurring but i use the following to get to a website:

Dim oIExplorer: Set oIExplorer = CreateObject("InternetExplorer.Application")

oIExplorer.Navigate strURL

oIExplorer.Visible = 1

Do: Loop Until oIExplorer.ReadyState = READYSTATE_COMPLETE

hope that helps.  you might need to add a reference.