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Bookmarks not working

Anonymous
2011-03-31T14:23:55+00:00

When I create a bookmark in my document to link to another place in the same document, I get a message and the link does not work. Here's the message I get:

"Opening XXXX

Some files can contain viruses or otherwise be harmful to your computer.

It is important to be certain that this file is from a trustworthy source.

Would you like to open this file" OK/Cancel

I click OK, but nothing happens. I am not taken to the linked location in the document. Bookmarks used to work just fine but then they stopped working.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2011-04-01T13:09:28+00:00

    Thanks for the suggestion. I ran the diagnostics but it didn't really find anything.

    I tried a little experiment. The document that I'm working on is stored on Sharepoint (we use it as our intranet). When I saved the document to my hard drive, the bookmarks worked fine. So I guess there's some internet security issue. Any idea which Internet Options>Security setting would affect this?

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  2. Paul Edstein 82,861 Reputation points Volunteer Moderator
    2011-03-31T22:34:45+00:00

    Hi Amy,

    Have you tried repairing Word (Word Options|Resources|Diagnose)?

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