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Error 5000 installing Office 2007

Anonymous
2011-01-22T02:33:06+00:00

This is the error that it crashes with along with event id 5000,

EventType office12setup, P1 {10120000-0f00-0000-0000--0000000ff1ce}, P2 12.0.4518.1014, P3 x, P4 msiapicallfailure, P5 enterprise_enterpriseww.xml, P6 x, P7 x, P8 NIL, P9 NIL, P10 NIL.

Any ideas?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2011-04-28T20:56:59+00:00

    Ensure there are no multiple versions of Office installed on the computer.

    Use the Microsoft Fixit tool to uninstall the Office suites and then try installing the Office 2007.

    Note: Ensure you have the disc and the product key to reinstall Office.

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  2. Anonymous
    2011-04-25T01:10:59+00:00

    I'm trying to reinstall windows 2007 from my disc because excel and powerpoint won't work and all I get is:

    EventType : office12setup     P1 : {10120000-0f00-0000-0000--0000000ff1ce}      P2 : 12.0.4518.1014     P3 : x     P4 : msiapicallfailure      P5 : proplus_proplusww.xml     P6 : x     P7 : x

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  3. Anonymous
    2011-01-22T14:14:49+00:00

    What is the complete error message when installation has failed?

    Provide more information to help you better.

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