Messaging interface has returned an unknown error - can't send Word doc as email?

Question

When I have MS Word 2007 open after finishing a document I like to email it to a client or salesperson.  I used to be able to do that when I had MS Word 2003 and Thunderbird for email ... but now that I use MS Office 2007 exclusively it won't let me.  I need to back out of Word, and manually attach the Word doc to an email from wihin OUtlook.  This adds needless steps and time to my work process.  The error message is simply "Messaging interface has returned an unknown error.  Please restart Outlook."  I've restarted many times.  How do I fix this so I can send the Word doc as an attachment to an Outlook email from within Word?

Answer 1

If Outlook is not the default e-mail client, set Outlook as the default e-mail client. To do this, follow these steps:

Method 1:-

1.    Start Microsoft Internet Explorer.

2.    On the Tools menu, click Internet Options.

3.    Click the Programs tab.

4.    In the E-mail box, click Microsoft Office Outlook.

5.    Click OK to close the Internet Options dialog box.

Method 2:-

1.    Click on start->set program access and defaults.

2.    Click on email program.

3.    Select outlook as the default email client.

Answer 2

OK, I've looked at this.  It shows that Microsoft Outlook is my default email program but it has something called "PreFirstRun" which states in the right hand window ... "Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Office Outlook and set it as the default mail client.*Microsoft Office Outlook".

Does this have anything to do with my problem?

Answer 3

Is Thunderbird set as the default mail application?

1. Click on Start > All Programs > Accessories > Run > Type regedit
2. Browse to HKEY_LOCAL_MACHINE > Software > Client > Click on Mail
3. Check what appears in the right pane. It should read as below:

   (Default)         REG_SZ         Thunderbird

-- Hope this helps.

Doug Robbins - Word MVP,

dkr[atsymbol]mvps[dot]org

Posted via the Community Bridge

"Aslan-George" wrote in message news:*** Email address is removed for privacy ***...

When I have MS Word 2007 open after finishing a document I like to email it to a client or salesperson.  I used to be able to do that when I had MS Word 2003 and Thunderbird for email ... but now that I use MS Office 2007 exclusively it won't let me.  I need to back out of Word, and manually attach the Word doc to an email from wihin OUtlook.  This adds needless steps and time to my work process.  The error message is simply "Messaging interface has returned an unknown error.  Please restart Outlook."  I've restarted many times.  How do I fix this so I can send the Word doc as an attachment to an Outlook email from within Word?

---

Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org