Gmail only loading recent emails and syncing only loading a few more at a time

Question

Hello. I just started using Outlook today and I'm trying to get all my emails from my Gmail account loaded. When I set it up, it only loaded emails from a couple of months. When I try to sync to load more, it only loads about 20 emails at a time. I did enable IMAP on my Gmail account. I looked online and the best info that I could to fix this find said to go to Outlook>Preferences>Accounts, select IMAP account and click Advanced. But I can't find Advanced to click. I'm using the current version (16.51) of Outlook for Mac. What can I do to get the rest to load quickly or do I need to give it more time? Thanks.

Answer 1

Hi @Grant Riddle ,

>But I can't find Advanced to click.

Based on my experience, when New Outlook is turned on in outlook for Mac, the advanced option will not be displayed in the account details interface. If you do, please turn off New Outlook and then go to Outlook>Preferences>under Personal Settings, choose Accounts>Choose your Gmail account, and the "Advanced…" option will be displayed as shown in the following figure.

> When I try to sync to load more, it only loads about 20 emails at a time.

As far as I know, if there are too many emails in your Gmail account, It takes a certain amount of time to complete it slowly. Is your current outlook status in sync as shown in the following figure?

If not, through my research on Outlook for Mac(Version 16.50), all the emails can be synchronized successfully. First of all, please make sure your network is stable. To further confirm whether the mail synchronization is completed, please try to search in the current client for the emails that you think is not synchronized. On the other hand, you can also log in to your Gmail web mail to check whether the emails on the outlook client is the same with that on the web mail.

If the emails are not fully synchronized to outlook, considering that some anti-virus software has affected the synchronization of e-mail, it is recommended that you could temporarily close your anti-virus software to check if it can work normally. If there is still no change, please try to remove and add your Gmail account again to check if there're any differences.

Hope the above help.

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