Missing body text in e-mails using send via save and send

Question

A couple of my users create Word documents, then select "save and send," "send via e-mail" then "send as attachment."  They then write a short note in the body of the e-mail and send it.  In every case, the e-mail comes through with the attachment but without the short note in the body. 

Both users are using MS Office 2010 under Windows 7 64 bit.  Yet I have other users (including myself) who are unable to reproduce the problem on their computers.

What setting needs to be changed to fix this problem?

Thanks,

Dave

Answer 1

I had the same problem and I manage to solve it.

In my configuration, Outlook was set up with multiple accounts.

One Microsoft Exchange account and 4 different IMAP/SMTP accounts.

When I was using one of the IMAP accounts as the default, this bug occurs every time I share a document from office. Please note that in my case, losing the text content was part of the bug, in addition, the mail got saved into the exchange account sent folder, yet having the from address appearing as @gmail looking at the saved mail.

Even if I change the "send from" address before sending the email the result does not change. Empty body, and saved in the wrong sent folder.

Changing back to Exchange as the default sending account, everything goes right. Body is not lost, and the mail is saved into the "sent" folder of the actually used account chosen from "send from" address. I mean, I can still send using the IMAP account, but it's not proposed as the default.

Hope this help understand the cause of the bug and solve the problem.

Bye,

Antonio.

Answer 2

Yes it works! Thanks!

But to do it every time - nonsense. And in Plain Text the view of formating messages ( if any ) bad.

So should work in every Format mode

Answer 3

I have the same issue. Does not happen if attached manually, does not show the body text in Sent Items folder. Has been happening since 20 April 2012.

Answer 4

A couple of my users create Word documents, then select "save and send," "send via e-mail" then "send as attachment."  They then write a short note in the body of the e-mail and send it.  In every case, the e-mail comes through with the attachment but without the short note in the body. 

Both users are using MS Office 2010 under Windows 7 64 bit.  Yet I have other users (including myself) who are unable to reproduce the problem on their computers.

 

What setting needs to be changed to fix this problem?

 

Thanks,

 

Dave

Hi Dave,

We are having exactly the same fault on our PCs (Win7 Pro 32Bit, Office 2010 SP1). Only just started happening in the past 2 weeks. If you change the message text to "Plain Text" instead of "HTML" then it works fine. It isn't an HTML rendering problem, as the message body is completely blank (when source is viewed).

Have reproduced on two computers so far.

Thanks,

Miles

Answer 5

A couple of my users create Word documents, then select "save and send," "send via e-mail" then "send as attachment."  They then write a short note in the body of the e-mail and send it.  In every case, the e-mail comes through with the attachment but without the short note in the body. 

Both users are using MS Office 2010 under Windows 7 64 bit.  Yet I have other users (including myself) who are unable to reproduce the problem on their computers.

 

What setting needs to be changed to fix this problem?

 

Thanks,

 

Dave

I don't know of, and doubt that there is any "computer related" setting that would either cause or could be used to rectify that issue.  Can the users demonstrate the problem in your presence?