"Installing Office Single Image 2010" when opening Excel attachment from Outlook

Question

Seems like you guys have had this problem a few times, but my instance is rather specific.

Basically, whenever Outlook needs to open Excel (i.e. to open a spread sheet sent to them in an e-mail), it loads Excel and tries to install Office Single Image 2010. It can simply be cancelled, but it's a bit of a nuisance and slows down Excel opening a little.

The only thing I can think that might have caused this is that the user in question bought it and installed it without our knowing, so it could have been install in an odd fashion. Nonetheless, we have tried repair install, removing and reinstalling and using MSI Cleanup Utility to remove it, THEN installing it, but still no good. We even tried recreating the shortcuts manually because they all pointed to Single Image- but that didn't work, and after a clean install, the shortcuts don't point there any more.

The version in question is a media-less license key of Home & Business 2010.

Any help I can get on this would be much appreciated.

Answer 1

What happens when you try opening applications from start menu?

Is the issue only while opening Excel attachments or even with other Office attachments as well?

Try to add the dword value for Excel and check the result:

Click on start->run->copy and paste the below dword and click ok.

reg add HKCU\Software\Microsoft\Office\14.0\Excel\Options /v NoReReg /t REG_DWORD /d 1

If the above steps fail to fix the issue, you may follow the steps given in the below article to remove Office completely form the machine and then check the result:

http://support.microsoft.com/kb/928218

Note:

1. Read the disclaimer before modifying or deleting registry keys.
2. You can follow the same steps from the article instead of 12.0 you may look for 14.0 which is for Office 2010

Instead of Office12 folder you may look for Office14 folder

Restart computer and then try re-installing Office 2010, check if it helps you.