Excel 2010 Crash, Exception code: 0xc0000005

Question

Hi , I got an Excel Problem when trying to open all excel files in .xlsx format, Excel Application will be no responding , but everything ok with .xls format files.

any advise?

I have tried repair Office, clear all the addins , change default printer, but no luck.

Error event log:

Faulting application name: EXCEL.EXE, version: 14.0.6117.5003, time stamp: 0x4f622ef8

Faulting module name: EXCEL.EXE, version: 14.0.6117.5003, time stamp: 0x4f622ef8

Exception code: 0xc0000005

Fault offset: 0x00f040f6

Faulting process id: 0x1bf4

Faulting application start time: 0x01cd6b22d9fa8ad2

Faulting application path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE

Faulting module path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE

Report Id: 188dbab9-d716-11e1-9c18-68b599ec037d

Answer 1

that's was different to the problem we got. The files I have are saved in XLSX format and get the problem. but there must something wrong with the file. I deleted some format through change extension name to zip, and then the file can be open , and Excel not stop working.

Anyway , the problem is now gone after delete some format, for the file came from one system in other countries, so maybe formats wrong. Hope it helps to you,DDague2012

Answer 2

We chased this around for a while today.

The file was origionaly saved as a XLS 97-2003 version file.

We saved a copy as .XLSX and all the problems went away.

Answer 3

I've tried the above steps, but unfortuanatelly it doesnt help.. Any other advise?

Answer 4

Same issue for me, running on Server 2008 R2 in Remote Desktop services mode. All settings are as stated in Aravinda's post.

Faulting application name: EXCEL.EXE, version: 14.0.6117.5003, time stamp: 0x4f622dbc

Faulting module name: EXCEL.EXE, version: 14.0.6117.5003, time stamp: 0x4f622dbc

Exception code: 0xc0000005

Fault offset: 0x00000000005b6365

Faulting process id: 0x2c78

Faulting application start time: 0x01cd762fd2187e34

Faulting application path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE

Faulting module path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE

Report Id: 22bc43c5-e226-11e1-bb1c-842b2b76eb5a

Answer 5

Uncheck the compatibility options for Excel file following the steps below and check if you are able to open .xlsx files:

• Click Start.
• Click Computer.
• Double click on C-Drive (C:).
• Double click on Program Files. Note: For Windows 7 64 bit double click on Program Files(x86).
• Double click on Microsoft Office folder.
• Open Office 14 folder.
• Right click on Excel.exe.
• Go to Properties.
• Select the compatibility tab and uncheck all the check box.
• Click Change Settings for All Users and ensure all check box are unchecked.
• Click Apply and OK.

If the issue persists, follow the steps from mentioned below:

• Click the File tab, and then click Options.
• Click Advanced, and then click to clear the Ignore other applications that use Dynamic Data Exchange (DDE) uncheck box in the General area.
• Click OK.