Trouble Purchasing

Question

I have been trying to purchase Office 365 Home Premium all morning, but keep getting an error. 

Sorry, we couldn’t complete your purchase. Please try again later.

Answer 1

I have been trying to purchase Office 365 Home Premium all morning, but keep getting an error. 

Sorry, we couldn’t complete your purchase. Please try again later.

I'm having the same issues, none of the advice here has made any difference.  My Microsoft account is not a live/hotmail... email account.

Support, please find the error codes hidden in the source of the page below:

<!--BUILD VER: 14.0.5645.4003-->

<!--LLCC: en-GB-->




<!--MACHINE: SN1REN142-->




<!--CORRELATIONID: 9c630f8c-0552-42ea-83d6-80eb655bcd18-->

Ok I've figured it out!  Go to http://account.live.com, login and make sure that your Name is stored in your Microsoft profile.  Now it works!

Answer 2

Hi All - can you ensure that your Time Zone is correctly set in Windows before attempting to Purchase?  To do this you can:

• Launch Control Panel in Windows 8
• Select 'Clock, Language, and Region'
• Under the 'Date and Time' option select 'Change the time zone'

Answer 3

Using Internet Explorer did not fix the problem.

Answer 4

I'm having the same problem.  This advice doesn't work.

Answer 5

Hi,

Welcome to Microsoft community and thank you for posting the question.

As I understand you are not able to purchase the Office 2013 Home and Premium edition.

I would like to know more information to help you better.

1. Which browser you are using to purchase the Office 2013.

Set Internet Explorer as a default browser as suggested in these links and then try purchasing the Office and verify the result.

http://windows.microsoft.com/en-GB/internet-explorer/make-ie-default-browser#ie=ie-10

http://windows.microsoft.com/en-GB/internet-explorer/make-ie-default-browser#ie=ie-9

Hope this helps to resolve the issue. If you need any assistance, reply to us and we are glad to assist you further.

Thank you.