An error occurred while running scripts from the package \U201c16807Office 2011 14.2.4 Update\U201d

Question

Split From:Mac Office 2011 Update 14.2.4: "Error encountered installation failed".

Hi! 

Any ideas for the following error?

I'm still hoping this update won't force me to reinstall the entire shebang.

• Oct 22 10:49:25 Melinda.local installd[5707]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “16807Office 2011 14.2.4 Update”." UserInfo=0x7f849d98eb40 {NSFilePath=./postinstall, NSURL=file://localhost/Users/wiebke/Library/Caches/TemporaryItems/16807Office%202011%2014.2.4%20Update.pkg#Office2011_en_core_resources_14.2.4.combo.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.core_resources.pkg.14.2.4.update, NSLocalizedDescription=An error occurred while running scripts from the package “16807Office 2011 14.2.4 Update”.} {
• NSFilePath = "./postinstall";
• NSLocalizedDescription = "An error occurred while running scripts from the package \U201c16807Office 2011 14.2.4 Update\U201d.";
• NSURL = "file://localhost/Users/wiebke/Library/Caches/TemporaryItems/16807Office%202011%2014.2.4%20Update.pkg#Office2011_en_core_resources_14.2.4.combo.pkg";
• PKInstallPackageIdentifier = "com.microsoft.office.en.core_resources.pkg.14.2.4.update";
• }

Answer 1

Hey WHerding,

The primary workaround is to move or rename the Automator folder and then try installing the 14.2.4 update.

You can do this by following the steps below:

1. With Finderopen, choose Go > Go to Folder...
2. Type in the following path and then click Go:

/Library 3. Find the Automator folder, select it, and then click the name of the folder again to Rename the folder. Name the folder **Automator_OldNote:**OS X may prompt you for your password. This is normal. 4. Attempt to install the 14.2.4 update again. 5. If the update installs correctly, rename the Automator_Old folder back to its original name: Automator

If that solution does not work and you know you have re-installed Office 2011 on top of an existing Office 2011 installation, you’ll need to remove Office 2011 properly and re-install. 

If you need to re-install, please be sure to remove Office 2011 as described on the following links:

Video | Uninstall Office 2011

Step-by-Step Instructions | How to completely remove Office for Mac 2011

Hope this helps!